At a Glance
- Tasks: Support global sales efforts and enhance client engagement through coordination and analysis.
- Company: Join the prestigious Mandarin Oriental team in a dynamic corporate environment.
- Benefits: Enjoy competitive salary, health benefits, and unique learning programmes for career growth.
- Other info: Opportunities for travel and attractive rates at Mandarin Oriental properties worldwide.
- Why this job: Make an impact in a fast-paced role while developing your skills in a luxury brand.
- Qualifications: Fluent German speaker with 2+ years in hospitality or a similar environment.
The predicted salary is between 30000 - 40000 £ per year.
Mandarin Oriental is seeking a Coordinator, Global Sales for the Global Sales team at our Corporate Office in London. In this role you will provide operational, administrative, and analytical support to drive sales effectiveness and revenue growth across our global portfolio.
Responsibilities
- Sales Support & Account Coordination: Support the Director, Global Sales and wider team in day-to-day sales activities, ensuring efficient execution of account plans and initiatives. Assist with the management and development of key accounts, including providing support to regional top accounts and maintaining strong service levels to maximise customer satisfaction and revenue opportunities. Reactively manage long-tail accounts, monitoring account activity and identifying opportunities for further development. Support the coordination of group and transient enquiries by liaising with hotels to ensure timely, accurate, and effective responses to clients. Contribute to the implementation and monitoring of strategic account plans, supporting the achievement of revenue and room night targets.
- Client Engagement & Events: Coordinate and support regional and global sales events, including venue sourcing, client invitations, logistics, on-site support, and post-event evaluation. Assist in maintaining strong client relationships through responsive communication and coordination of client requests and engagement activities. Support the development of sales tools and materials for the regional sales team to enhance client engagement and sales effectiveness.
- Sales Reporting & Performance Analysis: Compile and analyse sales performance data, including reporting on trends, forecasts, and account performance. Monitor ROI on sales activities and analyse campaign performance, including Salesforce reporting and corporate RFP performance tracking. Support data accuracy and reporting processes to provide insights that inform decision-making and identify growth opportunities.
- Administrative & Operational Support: Provide administrative support to the Global Sales team, including managing travel arrangements, expenses, invoices, and budgets. Maintain and update sales systems (including Salesforce), ensuring data integrity and supporting year-end audits. Manage shared inboxes, incoming enquiries, and documentation across internal systems and drives. Oversee the coordination of office supplies, promotional materials, and other operational requirements for the team.
Qualifications
- Speak fluent German.
- Degree educated preferred, in Hotel Management, Business Administration, Marketing, or a related field.
- 2+ years’ experience in hotels, travel trade, or a similar fast-paced environment.
- Understanding of corporate, group, and transient sales processes is advantageous.
- Strong organisational and time‑management skills, with the ability to prioritise and meet deadlines in a fast-paced environment.
- Excellent communication and interpersonal skills, with the ability to work effectively across teams and with external stakeholders.
- Strong analytical skills and attention to detail, with the ability to interpret data and produce meaningful reports.
- Proficiency in Microsoft Office and sales systems (e.g. Salesforce).
- Highly proactive, adaptable, and capable of managing multiple priorities simultaneously.
Benefits
- Learning & Development: Unique programmes for every stage of your career to support continuous growth.
- MOstay: Complimentary nights and attractive rates at Mandarin Oriental properties worldwide.
- Health & Wellness: Global health benefits and wellness programmes.
- Retirement Plans: Competitive retirement plans aligned with your commitment.
- Local Benefits: Competitive salary and benefits package.
Coordinator, Global Sales employer: Mandarin Oriental
Mandarin Oriental is an exceptional employer, offering a dynamic work environment in the heart of London where you can thrive as a Coordinator, Global Sales. With a strong focus on employee growth through unique learning and development programmes, competitive health benefits, and attractive perks like complimentary stays at our luxurious properties worldwide, we foster a culture of excellence and collaboration. Join us to be part of a team that values your contributions and supports your career aspirations in the vibrant hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Coordinator, Global Sales
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Mandarin Oriental. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Mandarin Oriental
Don't be shy about reaching out to Mandarin Oriental directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Coordinator, Global Sales
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Mandarin Oriental and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Mandarin Oriental
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
