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- Tasks: Deliver top-notch service to guests and residents while managing doorman and porter duties.
- Company: Luxury hotel group in Greater London with a focus on exceptional guest experiences.
- Benefits: Competitive pay, flexible shifts, and opportunities for career advancement.
- Why this job: Join a prestigious team and enhance your hospitality skills in a luxury environment.
- Qualifications: Experience in a 5-star hotel and a valid UK driving licence required.
- Other info: Rotating 12-hour shifts with a dynamic and vibrant work atmosphere.
The predicted salary is between 25000 - 30000 £ per year.
A luxury hotel group in Greater London is looking for a Concierge Assistant to join their Concierge team. This role requires providing exceptional service to residents and guests, performing doorman and porter duties, and covering the Concierge desk as needed.
The ideal candidate will possess a valid UK driving license, experience in a 5-star hotel, and excellent communication skills. The position involves a rotating shift schedule of 12 hours with flexible availability required.
Concierge Specialist – 3/3 Shifts, Guest Service employer: Mandarin Oriental
Contact Detail:
Mandarin Oriental Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge Specialist – 3/3 Shifts, Guest Service
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at luxury hotels. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for guest service shine through. Share stories that highlight your experience and how you’ve gone above and beyond for guests.
✨Tip Number 3
Be flexible with your availability. Since this role involves rotating shifts, showing that you can adapt to different schedules will make you a more attractive candidate.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Concierge Specialist – 3/3 Shifts, Guest Service
Some tips for your application 🫡
Show Off Your Experience: When you're writing your application, make sure to highlight any experience you've got in a 5-star hotel. We want to see how you've provided exceptional service before, so share those stories!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and get straight to what makes you the perfect fit for our Concierge team.
Tailor Your Application: Make sure to customise your application for this role. Mention specific skills that relate to doorman and porter duties, as well as your communication skills. We love seeing how you connect with our job description!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Mandarin Oriental
✨Know the Hotel Inside Out
Before your interview, make sure to research the luxury hotel group thoroughly. Familiarise yourself with their services, values, and any recent news. This will not only show your genuine interest but also help you answer questions about how you can contribute to their guest service excellence.
✨Showcase Your Communication Skills
As a Concierge Specialist, communication is key. Prepare examples from your past experiences where you successfully handled guest inquiries or resolved issues. Practising these scenarios will help you articulate your skills clearly during the interview.
✨Demonstrate Flexibility and Team Spirit
Given the rotating shift schedule, it's important to express your flexibility and willingness to work as part of a team. Share instances where you've adapted to changing circumstances or collaborated effectively with colleagues to enhance guest experiences.
✨Dress to Impress
First impressions matter, especially in a luxury setting. Dress smartly and professionally for your interview. This not only reflects your understanding of the hotel's standards but also shows respect for the interview process.