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- Tasks: Deliver exceptional service to residents and guests while managing various concierge duties.
- Company: Join the prestigious team at One Hyde Park, known for luxury and excellence.
- Benefits: Enjoy fantastic perks like discounted stays, free meals, and wellness programmes.
- Why this job: Be part of a dynamic environment where your charm and skills shine.
- Qualifications: Must have a valid UK driving licence and experience in 5* hospitality.
- Other info: Flexible shifts with great career development opportunities and a focus on diversity.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for a Concierge Assistant to join our Concierge team at One Hyde Park.
Responsibilities
- Providing exceptional service to residents and their guests
- Doorman duties
- Porter duties
- Valet parking duties
- Cover the Concierge desk when required
You will be working on a 3 on, 3 off rotating shift basis of 12-hour shifts. Shift patterns will include weekends and bank holidays, with a requirement to cover occasional night shifts, so flexibility is required where applicable.
Qualifications
- Possession of a valid UK driving license is essential. (Advanced would be preferred)
- Previous 5* Hotel or Residences experience
- A charming and outgoing personality with excellent manners and communication skills
- Efficient in multi-tasking in high pressure environments
- Flexible availability
Benefits
- Fantastic learning and development opportunities for all levels of staff, with targeted development programs to get you ready for the next step in your career.
- 3 complimentary nights per year, increasing to 5 with length of service
- Discounted stays at our beautiful properties across the Group
- Access to discounts and deals with over 500 popular high street retailers, including discounted gym memberships and travel deals
- 50% F&B & Spa discount
- Complimentary Westfield Healthcare cash plan, children added at no extra cost
- Friends & Family hotel rate and Spa discount
- Season ticket loan & cycle to work scheme
- Free meals on duty & uniform dry‑cleaning services
- Increased holiday entitlement with Length of Service, up to 33 days off
- 1 paid Charity Day per year to dedicate to a charity of your choice
- Free Life Insurance benefits whilst in service
- Company pension plan
- Access to Hospitality Action’s Employee Assistance Programme
- Employee Recognition Programmes
- Colleague social events and wellness programmes.
Diversity & Inclusion
We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long‑term success of our people, our business and the societies and economies in which we operate. All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.
Eligibility to work in the UK
Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Concierge Assistant employer: Mandarin Oriental
Contact Detail:
Mandarin Oriental Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge Assistant
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on One Hyde Park. Understanding their values and what they stand for will help you connect better during your chat. Plus, it shows you're genuinely interested!
✨Tip Number 2
Practice your people skills! As a Concierge Assistant, you'll be dealing with residents and guests all day. Role-play common scenarios with a friend or family member to boost your confidence and refine your communication skills.
✨Tip Number 3
Be ready to showcase your flexibility! With those 12-hour shifts and rotating patterns, it's crucial to demonstrate that you're adaptable. Share examples from your past experiences where you've successfully managed changing schedules or high-pressure situations.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It makes it easier for us to track and gives you a better chance of standing out. Plus, who doesn't love a smooth application process?
We think you need these skills to ace Concierge Assistant
Some tips for your application 🫡
Show Off Your Personality: When applying for the Concierge Assistant role, let your charming and outgoing personality shine through. We want to see how you communicate and connect with others, so don’t be shy about sharing your experiences that highlight your excellent manners and communication skills.
Tailor Your Application: Make sure to customise your application to reflect the specific requirements of the job. Highlight your previous 5* hotel or residences experience and any relevant doorman, porter, or valet duties you've performed. This will show us that you understand what it takes to provide exceptional service.
Flexibility is Key: Since the role involves a rotating shift pattern, emphasise your flexibility in your application. Mention your willingness to work weekends, bank holidays, and even night shifts if needed. This will demonstrate to us that you're ready to adapt to the demands of the job.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position and our fantastic benefits!
How to prepare for a job interview at Mandarin Oriental
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Concierge Assistant. Familiarise yourself with doorman duties, porter tasks, and valet parking. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your People Skills
As a Concierge Assistant, you'll be interacting with residents and guests regularly. Practice your communication skills and think of examples where you've provided exceptional service in the past. Be ready to share these experiences during the interview to highlight your charming personality and excellent manners.
✨Flexibility is Key
Since the role requires working on a rotating shift basis, including weekends and bank holidays, be prepared to discuss your availability. Show that you're flexible and willing to adapt to the needs of the team. This will demonstrate your commitment to the role and the company.
✨Dress to Impress
First impressions matter, especially in a hospitality role. Dress smartly for your interview to reflect the professional image expected at One Hyde Park. A polished appearance will not only boost your confidence but also show that you take the opportunity seriously.