Breakfast Supervisor

We’re looking for a Supervisor to join our Breakfast Team at Mandarin Oriental Hyde Park. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Responsibilities

• Assist the Breakfast Manager in implementing Legendary Quality Standards throughout the Restaurant.
• Promote a positive environment of enthusiasm and encouragement.
• Respond proactively to guest queries and ensure appropriate action is taken in the absence of the manager, followed by effective communication.
• Report and follow up on all maintenance defaults affecting efficient and professional delivery of service.
• Ensure that guest satisfaction is monitored and where appropriate rectified throughout their meal experience.
• Communicate with Back of House Manager in a timely manner to re‑order stock.
• Liaise with Hostesses to prepare table plans according to reservations and ensure that tables are constantly cleared and reset according to the reservation plan.

You will be working 5 shifts per week. Shift patterns will include weekends and bank holidays, so flexibility is required where applicable.

Benefits

• Fantastic learning and development opportunities for all levels of staff, with targeted development programs to get you ready for the next step in your career.
• 3 complimentary nights per year, increasing to 5 with length of service.
• Discounted stays at our properties across the Group.
• Access to discounts and deals with over 500 retail partners, including discount gym memberships and travel deals.
• 50% F&B & Spa discount.
• Complimentary Westfield Healthcare cash plan, children added at no extra cost.
• Friends & Family hotel rate and Spa discount.
• Season ticket loan & cycle to work scheme.
• Free meals on duty & uniform dry‑cleaning services.
• Increased holiday entitlement with Length of Service, up to 33 days off.
• 1 paid Charity Day per year to dedicate to a charity of your choice.
• Free Life Insurance benefits whilst in service.
• Company pension plan.
• Access to Hospitality Action’s Employee Assistance Programme.
• Employee Recognition Programmes.
• Colleague social events and wellness programmes.

Sustainability at Mandarin Oriental Hyde Park

Corporate responsibility values are deeply ingrained in Mandarin Oriental’s culture, and sustainability implications are carefully considered with every decision across the Group, aligning our sustainable development efforts with the industry criteria set by the Global Sustainable Tourism Council. We strive for a better future for the next generation. Protecting the environment, people and communities are the fundamental pillars to which we devote our efforts. We are proud of the initiatives our colleagues have implemented to help us on the path to achieving our sustainability goals, such as single‑use plastic elimination, ethical supply chain and procurement, community and colleague engagement, technology practices and waste reduction.

Diversity & Inclusion

We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long‑term success of our people, our business and the societies and economies in which we operate. All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, given equal opportunities, and valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment will be tolerated.

Eligibility to Work in the UK

All candidates must have the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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