Assistant Executive Housekeeper

Overview

Assistant Executive Housekeeper, Housekeeping – 40 hours, 5 days per week. Based at Mandarin Oriental Mayfair, the role provides an efficient and friendly Housekeeping service, ensuring guest and resident satisfaction throughout their experience.

Responsibilities

• Uphold the levels of cleanliness throughout the hotel, maintaining the highest standards and exceeding guest expectations.
• Ensure housekeeping services for The Residences Mayfair are delivered at the highest standard.
• Assist in the day-to-day management of the Housekeeping operation (including public areas, laundry & valet, porters and requests from residents).
• Responsible for training and development of colleagues, promoting an enjoyable and motivating working environment.
• Responsible for departmental administration and monitoring quality and guest satisfaction.

Requirements / Qualifications

Proven track record in a housekeeping assistant head of department position, with previous experience in a luxury hotel environment, and experience managing a diverse full-service housekeeping team. Flexibility to support the operation during peak periods, including weekend and evening work as required. Excellent attention to detail, high standards for quality, operational hands-on approach, and ability to act quickly to deliver results. Innovative and focused on achieving exceptional service.

Benefits

• Learning & Development programmes for various career stages.
• MOstay: complimentary nights and attractive rates on rooms for you and loved ones.
• Health & Colleague Wellness benefits and wellness programmes.
• Retirement plans based on service length and role.
• 3 complimentary nights per year, increasing to 5 with length of service.
• Discounts with over 500 high street retailers, including gym memberships and travel deals.
• 30% F&B & Spa discount.

Company values & legal considerations

SUSTAINABILITY AT MANDARIN ORIENTAL: Corporate responsibility is integral to culture, with sustainability aligned to Global Sustainable Tourism Council criteria. Initiatives include single-use plastic elimination, ethical supply chain, community and colleague engagement, technology practices, and waste reduction.

DIVERSITY & INCLUSION: We promote a diverse and inclusive culture with equal opportunities and a respectful, non-discriminatory environment. All colleagues should be treated fairly, with no bullying or harassment tolerated.

ELIGIBILITY TO WORK IN THE UK: All candidates must have the right to work and live in the UK; documented evidence will be required during recruitment.

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