Assistant Director of Food & Beverage

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We’re looking for an Assistant Director of Food & Beverage to join our Food & Beverage management team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award‑winning owner and operator of some of the world’s most luxurious hotels, resorts and residences located in prime destinations. With a strong development pipeline, the Group is increasingly recognised for creating some of the world’s most sought‑after properties, providing legendary service inspired by Asian heritage while representing the very cutting‑edge of luxury experiences.

Mandarin Oriental Hyde Park is London’s most iconic address – an oriental world of luxury and attentive service, all focused on our guests.

Responsibilities

• Oversee the daily operations of all Food & Beverage outlets, ensuring exceptional service and consistent brand standards.
• Support the Deputy Director of F&B in strategic planning, budgeting, forecasting, and driving financial performance.
• Lead, mentor, and develop the F&B management team, fostering a culture of excellence and continuous improvement.
• Ensure full compliance with health, safety, and hygiene standards across all outlets.
• Collaborate with culinary, events, and operational teams to enhance guest experience and drive innovative F&B initiatives.
• Work rotating shifts Monday to Sunday, 39 hours a week. Shift patterns will vary from morning, evening, and night shifts (including weekends and bank holidays), requiring flexibility.

Qualifications

• Proven leadership experience overseeing multiple F&B outlets within a luxury hotel environment.
• Strong background in team development, coaching, and performance management.
• Demonstrated ability to drive revenue, manage budgets, and optimise cost efficiencies.
• Solid understanding of health & safety, food hygiene regulations, and operational compliance.
• Experience maintaining exceptional service standards and elevating guest satisfaction in a fast‑paced environment.

Our Commitment to You

• Learning & Development – unique programmes to support growth at every career stage.
• MOstay – complimentary nights and discounted rates for you and your loved ones worldwide.
• Health & Colleague Wellness – comprehensive health benefits and wellness programmes.
• Retirement Plans – tailored plans based on length of service and role.
• Access to discounts with 500+ high‑street retailers, gym memberships, travel deals.
• 50% F&B & Spa discount on property.
• Special MO discounted rate at Anytime Fitness gyms globally.
• Complimentary Westfield Healthcare cash plan (children added at no extra cost).
• Colleague Experience Stay – breakfast included after completed probation.
• Friends & Family hotel rate and Spa discount.
• 1 paid Charity Day per year.
• Season ticket loan & cycle to work scheme.
• £750 recruitment referral bonus.
• Free meals on duty & uniform dry‑cleaning services.
• Increased holiday entitlement with length of service – up to 33 days off.
• Subsidised podiatry sessions with dedicated pedicurists.
• Free life assurance benefits while in service.
• Access to Hospitality Action’s Employee Assistance Programme.
• Employee Recognition Programmes.
• Social, wellbeing, charity, and sporting events throughout the year.

Sustainability at Mandarin Oriental Hyde Park, London

Mandarin Oriental Hyde Park is a proudly certified Global Sustainable Tourism Council (GSTC) hotel. Corporate responsibility values are deeply ingrained in Mandarin Oriental’s culture, and sustainability implications are carefully considered in every decision. We strive for a better future, protecting the environment, people, and communities. Our initiatives include single‑use plastic elimination, ethical supply chain procurement, community and colleague engagement, technology practices, and waste reduction.

Diversity & Inclusion

We believe a diverse and inclusive culture benefits everyone. All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly, given equal opportunities, and valued for their contributions. No bullying, intimidation, discrimination, or harassment will be tolerated.

Eligibility to Work in the UK

All candidates must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required during the recruitment process.

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