AI Business Solutions & Innovation Manager
Mandarin Oriental Hotel Group is looking for an AI Business Solutions & Innovation Manager to join our Information Technology team.
As a member of the Information Technology department located in the Mandarin Oriental Corporate Office in London, you will be a hands‑on builder who designs, codes, and delivers bespoke applications that solve real business problems across the organisation.
The role combines strong technical craftsmanship with commercial judgement and plays a key role in expanding the organisation’s ability to build impactful solutions in-house. It reports to the Director of Tech Innovation & Portfolio Management.
Responsibilities
- Partner with business teams to identify problems that can be solved by purpose‑built applications and tools.
- Design, build, and deliver bespoke applications end‑to‑end, from concept through to production‑ready software, including ongoing maintenance.
- Write, test, and maintain clean, functional code, using AI‑assisted development tools to accelerate delivery without compromising quality.
- Integrate applications with existing systems and data sources where applicable.
- Translate business requirements directly into technical solutions, rapidly prototyping and iterating with users until the solution delivers real value.
- Develop GenAI‑powered features and applications that create tangible business advantage.
- Own the technical delivery lifecycle of in‑house solutions, including version control, testing, deployment, and continuous iteration.
- Work directly with business stakeholders to scope problems, validate solutions, and ensure strong adoption.
- Maintain and enhance applications after launch, responding to user feedback and evolving requirements.
- Stay abreast of the latest trends in GenAI and emerging technologies, recommending relevant innovations.
- Ensure all solutions comply with organisational standards for data privacy, security, and ethical use of technology.
- Apply sound engineering judgement to decide when to build, when to integrate, and when an existing tool already solves the problem.
- Document solutions, code, and technical decisions to ensure maintainability and effective knowledge sharing.
- Contribute to a culture of building, demonstrating what is possible when business problems are met with hands‑on technical craft.
Qualifications
- A degree in Computer Science, Software Engineering, or a related field, or equivalent hands‑on development experience.
- Demonstrated experience building and shipping applications, with a portfolio of working software.
- Hands‑on experience with AI‑assisted development tools and GenAI application development.
- Strong, practical coding capability across the application stack (e.g. Python or similar).
- Experience integrating APIs, data sources, and third‑party services.
- Familiarity with version control, testing, and deployment practices.
- Strong problem‑solving and analytical abilities, with the ability to translate ambiguous business problems into working solutions.
- Excellent communication skills, particularly in working directly with non‑technical business users.
- Ability to manage multiple development initiatives in parallel.
- Self‑directed, resourceful, and genuinely passionate about building and continuous learning.
- Understanding of data privacy, security, and ethical considerations in software development.
Our Commitment to You
Learning & Development
Your success is our success. We craft unique learning pathways to support your career growth.
MOstay
As a member of the MOfamily, enjoy complimentary nights and special colleague rates across our global portfolio.
Health & Colleague Wellness
We offer a variety of programmes to support your wellbeing and work‑life balance.
Retirement Plans
We provide competitive retirement benefits based on your role and length of service.
