At a Glance
- Tasks: Manage luxury residential operations and ensure exceptional service for residents.
- Company: Mandarin Oriental Mayfair, a prestigious hotel brand in London.
- Benefits: Competitive salary, discounts, free meals, and private health care.
- Other info: Opportunities for career growth and professional development within a renowned hotel group.
- Why this job: Join a dynamic team and elevate the luxury living experience in Mayfair.
- Qualifications: Experience in luxury property management and excellent communication skills.
The predicted salary is between 60000 - 80000 £ per year.
Situated on Hanover Square, Mayfair’s oldest square, The Residences at Mandarin Oriental Mayfair, London is a true one-off. In London’s best-connected location, this is the front door to the finest that Mayfair and the capital have to offer. Residents will enjoy privileged access to a full suite of services and amenities provided by the integrated Mandarin Oriental Mayfair Hotel, including in-residence dining & housekeeping, 24/7 Concierge, valet parking, an opulent spa and roof terrace bar overlooking Mayfair.
As Residences Manager, you will take full responsibility for all aspects of residential operations, being pro-active, creative and results driven. The position will also provide key mixed-use expertise for operations-minded candidates who wish to advance to roles in Group Residences, Hotel Manager and eventually General Manager positions within MOHG mixed-use projects. The candidate will be expected to possess the tenacity, creativity, flexibility and commitment that is necessary to facilitate a successful residential opening, positioning and on-going operation that is on budget and on time.
Key duties and responsibilities:
- Primary point of contact for all Residence Owners, building mutually respectful and collaborative working relationships to ensure that we delight and exceed the expectations of the homeowners.
- Human resource strategy for recruitment and selection of Residence colleagues.
- Always ensure total compliance with standards of operation and service standards throughout division.
- Perform regular inspections and reviews of all operations on a daily basis to ensure that all quality standards are being maintained.
- Ensure that staffing is maintained at an appropriate level to match business demand.
- Coordinating functional support from hotel staff, including food & beverage, catering, spa, housekeeping and engineering to deliver superior basic and a la carte services.
- Review all owner comments and complaints and corrective action taken and formulate solutions to prevent dissatisfaction reoccurring.
- Financial matters such as collection of assessments, managing accounts, making payments, securing insurance, budget preparation and financial reporting on behalf of the board.
- Physical plant management including routine maintenance and care for residence Common Areas, managing deferred maintenance plans (reserves) and enforce compliance with applicable rules and regulations and standards.
- Monitor compliance with the Residence Identification (brand license) Agreement and monitor Residence owner and local real estate agent usage of MOHG marks.
- Primary liaison between Residence Board of Directors, hotel management, and Mandarin Oriental Hotel Group.
To be a successful candidate, you have substantial experience in luxury property or hotel management, you possess excellent communication skills in all aspects and are quality driven with a passion for excellence.
We offer Operations Manager world class benefits including, but not limited to:
- Highly competitive salary within the luxury London Residences sector.
- Colleague discounts on hotel stays and dining across Mandarin Oriental Hotel Group.
- Free laundry and complimentary meals whilst on duty.
- Colleague recognition and reward programmes.
- An exciting range of learning and development programmes.
- Opportunities for promotion and transfers across the group.
- Colleague Social events and Wellness programmes.
- Private Health Care Scheme.
Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Residences Manager in London employer: Mandarin Oriental The Hotel Group
The Residences at Mandarin Oriental Mayfair offers an exceptional work environment in the heart of London, where employees benefit from a luxurious setting and a strong focus on personal and professional growth. With competitive salaries, comprehensive health care, and a commitment to employee development through various training programmes, this role not only promises a rewarding career but also the chance to be part of a prestigious brand known for its excellence in service. The collaborative culture fosters strong relationships among colleagues and residents alike, making it a truly unique place to work.
Contact Details:
Mandarin Oriental The Hotel Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Residences Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
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Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
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✨Reach Out Directly to Mandarin Oriental The Hotel Group
Don't be shy about reaching out to Mandarin Oriental The Hotel Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Residences Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Mandarin Oriental The Hotel Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Mandarin Oriental The Hotel Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
