At a Glance
- Tasks: Prepare guest rooms with attention to detail and provide exceptional service.
- Company: Join the iconic Mandarin Oriental Hyde Park, a symbol of luxury in London.
- Benefits: Competitive salary, free meals, hotel stays, and exciting development opportunities.
- Other info: Part-time role with shifts from 5:30pm to 10:30pm and great colleague events.
- Why this job: Be part of a team that creates unforgettable experiences for guests in a stunning environment.
- Qualifications: Previous experience in hospitality and a passion for delivering impeccable service.
The predicted salary is between 12 - 15 £ per hour.
Picture this: it's a Tuesday. Sunlight streams through the window. You're preparing a room and looking out over Hyde Park. This is what your mornings look like when as an Evening Room Attendant in our hotel. Mandarin Oriental Hyde Park is London's most iconic address. The spirit of the city infuses every floor. The park's green vastness rolls beyond bedroom windows. Renowned guests frequent the hotel's bars and restaurants.
It's another world. A world of oriental luxury and the most attentive service. A world that's all about our guests. It's also a world that's been reinvented and reimagined to move with the times. With a heart of London's heritage and an eye to the future, we use our own sense of history to set new standards - through kind, passionate and generous service.
We love perfectionists, and we're looking for more to join us as Evening Room Attendants. To do this job well, you'll be a details person: someone who walks into a room and takes a second to spot a curtain that needs straightening or a bedsheet that needs smoothing. Beyond an eye for detail, this role calls for a thoughtful nature: our best Evening Room Attendants are those who look for ways to please our guests, sometimes in unexpected ways. (Let's say they only eat the raspberries from a bowl of mixed fruit. Next time, we'll leave them a bowl of raspberries or better yet, a raspberry tart.)
In return for your perfectionism, you'll learn from our most seasoned housekeepers, and work with exceptional colleagues (think expert engineers on call), the latest technology (think iPads), and the finest products (think 300 thread count Egyptian cotton).
The Evening Room Attendant will be responsible for the following duties:
- Consistently achieve the required standards of cleanliness, product presentation and customer care in all guest rooms and public areas in order to create a warm, friendly and comfortable environment for our guests.
- Provide a discreet one-stop service combining servicing of guest rooms with checking and replenishing of mini bar and guest amenities.
- Ensure that the appropriate level of security for all guest belongings is achieved, aiding in creating a feeling of comfort and confidence for guests.
We are looking for someone with ideally a previous experience in a five-star hotel and a passion for hospitality. You are willing to provide a professional, attentive and impeccable service in order to achieve great customer satisfaction.
*Please note: this is a part-time role, with shifts from 5:30pm until 10:30pm*
We offer our Evening Room Attendants:
- Hotel stays and dining across the group
- Highly competitive salary within the luxury London Hotel sector
- Free laundry and complimentary meals whilst on duty
- Colleague recognition and reward programmes
- An exciting range of learning and development programmes
- Opportunities for promotion and transfers across the group
- Colleague Social events and Wellness programmes
Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Evening Room Attendant in London employer: Mandarin Oriental The Hotel Group
Mandarin Oriental Hyde Park is not just a workplace; it's an experience steeped in luxury and heritage, offering Evening Room Attendants the chance to thrive in an environment that values attention to detail and exceptional service. With competitive salaries, complimentary meals, and a commitment to employee growth through learning programmes and social events, we foster a culture of recognition and support, making it an ideal place for those passionate about hospitality to flourish.
Contact Details:
Mandarin Oriental The Hotel Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Evening Room Attendant in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Mandarin Oriental The Hotel Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Mandarin Oriental The Hotel Group
Don't be shy about reaching out to Mandarin Oriental The Hotel Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Evening Room Attendant in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Mandarin Oriental The Hotel Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Mandarin Oriental The Hotel Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
