At a Glance
- Tasks: Ensure the safety of guests and staff while delivering exceptional service.
- Company: Join the iconic Mandarin Oriental Hyde Park, a luxury hotel in London.
- Benefits: Enjoy complimentary hotel stays, competitive salary, and team discounts.
- Other info: Opportunities for career growth and exciting social events await you!
- Why this job: Be part of a dynamic team in a world-renowned hotel with global opportunities.
- Qualifications: Must be eligible to work in the UK; experience in security is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Play a key role in the Security team to support the luxury experience our guests from around the world enjoy at one of the world’s best hotels. Mandarin Oriental Hyde Park is London’s most iconic address. The spirit of the city infuses every floor. The park’s green vastness rolls beyond bedroom windows. Renowned guests frequent the hotels’ bars and restaurants. It’s another world. A world of oriental luxury and the most attentive service. A world that’s all about our guests. It’s also a world that’s been reinvented and re-imagined to move with the times. With a heart of London’s heritage and an eye to the future, we use our own sense of history to set new standards – through kind, passionate and generous service.
We need Duty Security Officers to keep our guests, colleagues and hotel safe. It’s the perfect place to broaden your understanding of what it means to be a Duty Security Officer, because we have so many businesses within our business – restaurants, rooms, spas and bars. Many Duty Security Officers in our team have also spent time in one of our thirty-two other locations, from Miami to Macau to Munich. And everyone’s given opportunities to progress. In short, if you’re interested in moving around – or moving up – Mandarin Oriental could be the right choice for you.
The Duty Security Officer will be responsible for the following duties:
- To maintain all Mandarin Oriental Hyde Park standards to the highest level, delivering a prompt and courteous service at all times.
- To assist the FLHSS Manager in all aspects of the Security Department and in the absence of the FLHSS Manager undertake responsibilities as directed.
- Be proficient in obtaining witness statements, writing incident reports.
- Record all relevant incidents in the door Occurrence Book.
- Comply with the Code of Practice for Security Staff.
- To be trained in First Aid emergency techniques and fire safety.
- Investigate, administrate and report all accidents with an emphasis on incidents as legislated by RIDDOR.
- Conduct bag and locker searches only in accordance with company guidelines.
We offer our Duty Security Officers world class benefits such as (but not limited to):
- Complimentary stays at hotels across the group
- Highly competitive salary within the luxury London Hotel sector
- Team member discounts on hotel stays and dining across the group
- Free laundry and complimentary meals whilst on duty
- Colleague recognition and reward programmes
- An exciting range of learning and development programmes
- Opportunities for promotion and transfers across the group
- Colleague Social events and Wellness programmes
Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Duty Security Officer in London employer: Mandarin Oriental The Hotel Group
Mandarin Oriental Hyde Park is not just a luxury hotel; it's a vibrant community where Duty Security Officers play a crucial role in ensuring the safety and comfort of our esteemed guests. With a commitment to exceptional service, we offer world-class benefits, including complimentary stays at our hotels, competitive salaries, and extensive opportunities for professional growth and development. Join us in a dynamic work environment that values your contributions and encourages you to explore career paths across our global locations.
Contact Details:
Mandarin Oriental The Hotel Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Duty Security Officer in London
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Duty Security Officer. Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like Mandarin Oriental The Hotel Group. Don’t hesitate to reach out and ask for insights or informational interviews!
✨Polish Your Online Presence
Make sure your online presence reflects your skills in security services – think certifications, relevant projects, or coursework. Share your expertise through blogs or posts discussing recent trends in security. This will make you stand out to employers searching for full-time Duty Security Officer candidates.
✨Directly Apply to Mandarin Oriental The Hotel Group
Don’t forget to apply for the Duty Security Officer role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining Mandarin Oriental The Hotel Group.
We think you need these skills to ace Duty Security Officer in London
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Mandarin Oriental The Hotel Group. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Mandarin Oriental The Hotel Group.
How to prepare for a job interview at Mandarin Oriental The Hotel Group
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Mandarin Oriental The Hotel Group.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Mandarin Oriental The Hotel Group.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Mandarin Oriental The Hotel Group.
