At a Glance
- Tasks: Deliver exceptional service to residents and guests while managing various concierge duties.
- Company: Join the family atmosphere at One Hyde Park: The Residences at Mandarin Oriental.
- Benefits: Competitive salary, meals on duty, discounts, wellness programmes, and private health care.
- Other info: Dynamic team environment with exciting social events and career advancement opportunities.
- Why this job: Build a rewarding career in luxury hospitality with opportunities for growth and travel.
- Qualifications: Experience in 5-star hotels, excellent communication skills, and a valid UK driving licence.
The predicted salary is between 22000 - 30000 £ per year.
Join our company and you'll never want to leave! Work hard, have fun, and be part of a fantastic team. Developing and nurturing a strong and supportive team environment is very important to us at One Hyde Park: The Residences at Mandarin Oriental. We pride ourselves on our family atmosphere and on our dedication to keep being the best and to stay unique.
We are looking for a shining star to join the Concierge team.
What we offer:
- One of the most competitive salaries in the luxury hotel industry
- Meals on duty
- Discounts on hotel stays and dining across the group worldwide
- Colleague social events and wellness programmes
- Private health care scheme
- Opportunities for promotion and transfers across the group
Job Duties:
- Providing exceptional service to our residents and their guests
- Doorman duties
- Porter duties
- Valet parking duties
- Cover the Concierge desk when required
What we are looking for:
- Previous 5-star hotel or residences experience
- A charming and outgoing personality with excellent manners and communication skills
- Efficient in multi-tasking in high pressure environments
- Flexible availability
- Possession of a valid UK driving license (Advanced would be preferred)
About One Hyde Park London: One Hyde Park: The Residences at Mandarin Oriental, London is situated in the heart of cosmopolitan London and lies between the beauty, tradition and tranquillity of Hyde Park and Knightsbridge, one of the world's most sophisticated and luxurious shopping districts.
Your career: Working at One Hyde Park isn’t just a job; it provides an opportunity to build a career for life with the potential to travel the world within our unique organisation. Our people aim high and we support them all the way by providing career advancement and learning and development programmes designed to enable our colleagues to be the best. We do this by developing our colleagues and encouraging them to take on new challenges, thus allowing us to identify their potential and help them expand their careers as the group's expansion plans take effect over the next few years with many new hotel openings on the horizon.
Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Concierge Assistant in London employer: Mandarin Oriental The Hotel Group
At One Hyde Park: The Residences at Mandarin Oriental, we offer an exceptional work environment where team spirit and personal growth are at the forefront. With competitive salaries, comprehensive health care, and a commitment to career advancement through tailored development programmes, our employees thrive in a supportive and dynamic atmosphere. Located in the heart of London, our unique position allows for unparalleled opportunities within the luxury hospitality sector, making it an ideal place for those seeking a rewarding career.
Contact Details:
Mandarin Oriental The Hotel Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Concierge Assistant in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Mandarin Oriental The Hotel Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Mandarin Oriental The Hotel Group
Don't be shy about reaching out to Mandarin Oriental The Hotel Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Concierge Assistant in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Mandarin Oriental The Hotel Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Mandarin Oriental The Hotel Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
