At a Glance
- Tasks: Be the main contact for Suite guests, ensuring their stay is perfect and personalised.
- Company: Join the iconic Mandarin Oriental Hyde Park, a symbol of luxury in London.
- Benefits: Enjoy discounts on 800+ retailers, competitive salary, free meals, and wellness programmes.
- Other info: Exciting learning opportunities and potential for career growth within a prestigious hotel group.
- Why this job: Create unforgettable experiences for guests in a world of oriental luxury and attentive service.
- Qualifications: Emotional intelligence and teamwork skills are essential for this role.
The predicted salary is between 30000 - 40000 £ per year.
Caring for our guests at Mandarin Oriental goes beyond an immaculate room, personalised amenities or a perfectly poured Singapore Sling. Being a Butler also means maintaining an oasis of peace for our guests. Mandarin Oriental Hyde Park is London’s most iconic address. The spirit of the city infuses every floor. The park’s green vastness rolls beyond bedroom windows. Renowned guests frequent the hotels’ bars and restaurants. It’s another world. A world of oriental luxury and the most attentive service. A world that’s all about our guests. It’s also a world that’s been reinvented and reimagined to move with the times. With a heart of London’s heritage and an eye to the future, we use our own sense of history to set new standards – through kind, passionate and generous service.
First and foremost, being a Butler is about emotional intelligence. We need people who can read our guests in the blink of an eye: are they excited and ready to talk? Or tired from their flight and looking for calm? Of course, it’s also about how you present yourself. We’re looking for a Butler who can wear our fan pin with pride. And finally, it’s about pulling together, because a great deal of teamwork goes into creating the perfect stay. For example, if a guest mentions an early start, our whole team can come together to make that easier for them – a well-timed wake up call, a luxury car ready and waiting. It’s a finely tuned orchestra, made up of exceptional soloists.
About the role: As a Butler, you’ll be the main contact for all Suite guests during their stay and facilitate all requests by effectively communicating with other departments. You’ll be on top of guest preferences and keeping record of these whilst communicating these to the relevant departments. Greeting guests upon arrival for introduction and rooming is also key to the role of Butler; ensuring that all Suites are ready with the perfectly picked amenities and known preferences set up on arrival.
We offer our Butlers first class benefits but not limited to:
- Benefits platform with discounts on over 800+ retailers.
- Discounts on hotel stays and dining across the group.
- Highly competitive salary within the luxury London Hotel sector.
- Free laundry and complimentary meals whilst on duty.
- Colleague recognition and reward programmes.
- An exciting range of learning and development programmes.
- Opportunities for promotion and transfers across the group.
- Colleague Social events and Wellness programmes.
Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Butler in London employer: Mandarin Oriental The Hotel Group
Mandarin Oriental Hyde Park is not just a workplace; it's a sanctuary where luxury meets exceptional service in the heart of London. As a Butler, you will thrive in a collaborative environment that values emotional intelligence and teamwork, ensuring every guest experiences unparalleled hospitality. With competitive salaries, extensive benefits, and ample opportunities for personal and professional growth, joining our team means becoming part of a legacy of excellence in one of the world's most iconic hotels.
Contact Details:
Mandarin Oriental The Hotel Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Butler in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Mandarin Oriental The Hotel Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Mandarin Oriental The Hotel Group
Don't be shy about reaching out to Mandarin Oriental The Hotel Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Butler in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Mandarin Oriental The Hotel Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Mandarin Oriental The Hotel Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
