Spa Treatment Manager in London

We’re looking for a Spa Treatment Manager to join our iconic Spa & Wellness team. Mandarin Oriental Hyde Park is London’s most iconic address. It’s another world; a world of oriental luxury and the most attentive service. A world that’s all about our guests.

As a Spa Treatment Manager at Mandarin Oriental Hyde Park, London, you will be responsible for:

• Performing as a professional, with a friendly business attitude and conducting all duties and responsibilities as required by the position, or assigned by the Spa & Wellness Director.
• Dealing daily with guest complaints, therapist needs, telephone calls and reception duties.
• Completing Spa tours to review standards, procedures and operational status.
• Coordinating scheduling of rotas, annual leave and bank holiday entitlement for Treatment Supervisor and Therapists.
• Reviewing treatment rooms which include treatment trolley, closet millwork, linens, treatment beds equipment upkeep daily to ensure all standards are met.
• Motivating retail sales and ensuring that all sales are recorded accurately.
• Reading through emails regarding Spa, meetings, groups, and VIPs.

As a Spa Treatment Manager, you will be working on a rotating shift basis, Monday to Sunday, 39 hours a week. Shift patterns will vary from morning and evening shifts (including weekends and bank holidays), so flexibility is required.

To be a successful Spa Treatment Manager candidate, you will have an NVQ Level 2 and above in Beauty Therapy and have a proven track record of service excellence in a Spa environment. It is an advantage if you already have experience from within a luxury service environment.

In return, you will receive an array of iconic benefits, such as:

• Excellent career progression with an iconic, luxury, global hotel brand.
• Fantastic learning and development opportunities for all levels of staff, with targeted development programs to get you ready for the next step in your career.
• 3 complimentary nights per year, increasing to 5 with length of service.
• Discounted stays at our beautiful properties across the Group.
• Access to discounts and deals with over 500 popular high street retailers, including discounted gym memberships and travel deals.
• 50% F&B & Spa discount.
• Complimentary Westfield Healthcare cash plan, children added at no extra cost.
• Colleague Experience Stay in-house with breakfast included upon completed probation.
• Friends & Family hotel rate and Spa discount.
• 1 paid Charity Day per year to dedicate to a charity of your choice.
• Season ticket loan & cycle to work scheme.
• £750 recruitment referral bonus.
• Free meals on duty & uniform dry-cleaning services.
• Increased holiday entitlement with Length of Service, up to 33 days off.
• Subsidized podiatry sessions with our incredible Bastien pedicurists.
• Free Life Insurance benefits whilst in service.
• Company pension plan.
• Access to Hospitality Action’s Employee Assistance Programme.
• Employee Recognition Programmes.
• Social, wellbeing, charity, and sporting events throughout the year.

Sustainability at Mandarin Oriental Hyde Park, London: Corporate responsibility values are deeply ingrained in Mandarin Oriental’s culture, and sustainability implications are carefully considered with every decision across the Group, aligning our sustainable development efforts with the industry criteria set by the Global Sustainable Tourism Council. We strive for a better future for the next generation. Protecting the environment, people and communities are the fundamental pillars to which we devote our efforts.

Diversity & Inclusion: We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate. All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.

Eligibility to work in the UK: Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.