Hostess in London

Mandarin Oriental Hyde Park is looking for a Breakfast Hostess to join our iconic Breakfast Restaurant team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

As a Breakfast Hostess at Mandarin Oriental Hyde Park, London, you will be responsible for:

• Welcome and seat guests in a warm, professional, and courteous manner, ensuring an exceptional first impression and allocating tables according to reservations and guest preferences.
• Manage restaurant reservations using OpenTable, handling bookings, special requests, VIP guests, and maintaining accurate guest records to deliver a personalised experience.
• Coordinate the restaurant floor, working closely with managers and the service team to ensure tables are prepared, guest flow is managed efficiently, and service runs smoothly.
• Deliver outstanding guest service by responding promptly to enquiries, resolving guest concerns professionally, and ensuring every guest leaves satisfied.
• Maintain high presentation standards by keeping the reception area, menus, and entrance immaculate while supporting the team with opening/closing duties and upholding Mandarin Oriental's luxury service standards.

As a Breakfast Hostess, you will be working on a rotating shift basis, Monday to Sunday, 39 hours a week. Shifts begin at 5:30am (including weekends and bank holidays), so flexibility is required.

To be a successful Breakfast Hostess candidate, you must have previous experience in a food and beverage setting. You will be an enthusiastic leader, with excellent organisational skills and a passion for hospitality.

Our commitment to you includes:

• Learning & Development programmes for various stages in your career.
• MOstay programme offering complimentary nights and attractive rates on rooms for you and your loved ones.
• A variety of health benefits and wellness programmes.
• Different retirement plans depending on the length of your service and your role.
• Access to discounts and deals with over 500 popular high street retailers.
• 50% F&B & Spa discount on property.
• Complimentary Westfield Healthcare cash plan.
• Colleague Experience Stay in-house with breakfast included upon completed probation.
• Friends & Family hotel rate and Spa discount.
• 1 paid Charity Day per year to dedicate to a charity of your choice.
• Season ticket loan & cycle to work scheme.
• £750 recruitment referral bonus.
• Free meals on duty & uniform dry-cleaning services.
• Increased holiday entitlement with Length of Service, up to 33 days off.
• Subsidized podiatry sessions.
• Free Life Assurance benefits whilst in service.
• Access to Hospitality Action’s Employee Assistance Programme.
• Employee Recognition Programmes.
• Social, wellbeing, charity, and sporting events throughout the year.

Sustainability at Mandarin Oriental Hyde Park, London is a proudly certified Global Sustainable Tourism Council (GSTC) hotel. Corporate responsibility values are deeply ingrained in Mandarin Oriental’s culture, and sustainability implications are carefully considered with every decision across the Group.

Diversity & Inclusion is essential to the long-term success of our people, our business and the societies and economies in which we operate. All colleagues should be treated fairly and with respect, given equal opportunities, and valued for their contributions.

Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.