At a Glance
- Tasks: Welcome guests, manage appointments, and ensure exceptional service in a luxury spa environment.
- Company: Join the prestigious Mandarin Oriental Hotel Group, known for luxury and legendary service.
- Benefits: Enjoy free meals, uniform dry-cleaning, and participate in social and wellbeing events.
- Other info: Flexible shifts with excellent career growth opportunities in a diverse and inclusive workplace.
- Why this job: Be part of a team that values integrity, respect, and sustainability while creating memorable guest experiences.
- Qualifications: Experience in luxury spas or reception, strong communication skills, and a passion for service.
The predicted salary is between 11.7 - 14.3 £ per hour.
We’re looking for a Casual Spa Concierge to join our Spa & Wellness team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
As a Casual Spa Concierge at Mandarin Oriental Hyde Park, London, you will be responsible for:
- Ensuring that a high standard of service is maintained throughout the Spa & Wellness.
- Providing a warm friendly welcome to all guests at all times, greeting all guests upon their arrival, giving new guests tours of property and offering return guests “re-orientations”.
- Organising appointment scheduling to maximise use of time and profitability whilst ensuring that the guests' needs are of first importance.
- Courteously interacting and answering all Spa and hotel related questions with guests.
- Completing all daily reception duties as trained by Spa & Wellness Manager/ by Spa Reception and Reservations Manager.
- Creating and reviewing SOP’s as assigned by Spa & Wellness Manager/ by Spa Reception and Reservations Manager and ensuring they are followed at all times.
You will be working on a rotating shift basis, Monday to Sunday, 39 hours a week. Shift patterns will vary from morning and afternoon shifts (including weekends and bank holidays), so flexibility is required where applicable.
To be a successful Casual Spa Concierge candidate, you have experience within a luxury Spa environment or reception experience and are passionate about service and exceeding guest expectations. You have a strong understanding of systems and IT technology, are a strong team player and have excellent communication skills, both written and verbal. Previous Spa or Hotel experience in a 5-star environment is desirable but not essential.
Our commitment to you includes free meals on duty & uniform dry-cleaning services, social, wellbeing, charity, and sporting events throughout the year.
Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Casual Spa Concierge in London employer: Mandarin Oriental Hyde Park Limited
Mandarin Oriental Hyde Park is not just a workplace; it's a gateway to a world of luxury and exceptional service. As a Commis, you'll be part of a dynamic team that values integrity, respect, and personal growth, with fantastic learning opportunities and a commitment to sustainability. Enjoy unique benefits like complimentary hotel stays, extensive discounts, and a supportive work culture that celebrates diversity and inclusion.
Contact Details:
Mandarin Oriental Hyde Park Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Casual Spa Concierge in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Mandarin Oriental Hyde Park Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Mandarin Oriental Hyde Park Limited
Don't be shy about reaching out to Mandarin Oriental Hyde Park Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Casual Spa Concierge in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Mandarin Oriental Hyde Park Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Mandarin Oriental Hyde Park Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
