Spa Operations Manager

Spa Operations Manager

We're looking for a Spa Operations Manager to join our Spa & Wellness team at Mandarin Oriental Hyde Park, London. Mandarin Oriental Hotel Group is the award‑winning owner and operator of some of the world’s most luxurious hotels, resorts and residences.

Responsibilities

• Perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position or assigned by the Spa & Wellness Director.
• In the absence of the Spa & Wellness Director, take over all responsibilities/duties, including guest and colleague issues, looking after VIPs and attending meetings.
• Assist the Spa & Wellness Director in ensuring the budget requirements are adhered to, with an emphasis on profitability.
• Assist the Spa & Wellness Director in coordinating the day‑to‑day running of the Spa and ensuring a high standard of service is maintained.
• Be responsible for the progressive, professional and well‑organised training induction for all staff in reception and administrative duties, recording all training appropriately.

Shift & Schedule

Work on a rotating shift basis, Monday to Sunday, 39 hours a week. Shift patterns include morning and afternoon shifts (including weekends and bank holidays), requiring flexibility.

Qualifications

You have experience within a luxury Spa environment, a passion for service and exceeding guest expectations, a strong understanding of systems and IT technology, and are an excellent team player with strong written and verbal communication skills. Previous Spa or Hotel experience in a 5‑star environment is essential.

Benefits and Commitment

• Learning & Development programmes at all career stages.
• MOstay programme offering complimentary nights and attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness programmes and a variety of health benefits.
• Retirement plans based on length of service and role.
• Discounts and deals with over 500 high‑street retailers.
• 50% F&B & Spa discount on property.
• Special MO discounted rates at Anytime Fitness gyms worldwide (£30 per month or £300 per annum).
• Complimentary Westfield Healthcare cash plan, children added at no extra cost.
• Colleague Experience stay in‑house with breakfast included after probation.
• Friends & Family hotel rate and Spa discount.
• One paid charity day per year to support a charity of your choice.
• Season ticket loan & cycle to work scheme.
• £750 recruitment referral bonus.
• Free meals on duty and uniform dry‑cleaning services.
• Increased holiday entitlement with Length of Service, up to 33 days off.
• Free Life Assurance benefits whilst in service.
• Access to Hospitality Action’s Employee Assistance Programme.
• Employee Recognition Programmes.
• Social, wellbeing, charity, and sporting events throughout the year.

Sustainability at Mandarin Oriental Hyde Park, London

We are a proudly certified Global Sustainable Tourism Council (GSTC) hotel. Our corporate responsibility values are deeply ingrained, and sustainability considerations shape every decision. We focus on single‑use plastic elimination, ethical supply chain and procurement, community and colleague engagement, technology practices, and waste reduction.

Diversity & Inclusion

We believe a diverse and inclusive culture is better for everyone. All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly, with respect, and provided equal opportunities. No bullying, intimidation, discrimination or harassment will be tolerated.

Eligibility to Work in the UK

All candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required as part of the recruitment process.

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