Luxury Spa Operations Lead β€” Guest Experience & Profit

Luxury Spa Operations Lead β€” Guest Experience & Profit

Full-Time 45000 - 60000 Β£ / year (est.) No working from home possible
Mandarin Oriental Hotel Group

At a Glance

  • Tasks: Lead daily spa operations and ensure top-notch guest experiences.
  • Company: Join the prestigious Mandarin Oriental Hotel Group in London.
  • Benefits: Enjoy health benefits, discounts, and professional development programs.
  • Other info: Flexible rotating shifts with opportunities for career growth.
  • Why this job: Be part of a team committed to service excellence and sustainability.
  • Qualifications: Extensive luxury spa experience and strong IT skills required.

The predicted salary is between 45000 - 60000 Β£ per year.

Mandarin Oriental Hotel Group is seeking a Spa Operations Manager at its Hyde Park location in London.

This key role involves overseeing daily spa operations, ensuring high service standards, and managing both guest and colleague experiences.

Candidates must possess extensive experience in a luxury spa environment and demonstrate a strong understanding of IT systems.

The position offers a rotating shift schedule and various benefits including development programs, health benefits, and discounts.

Join a team dedicated to service excellence and sustainability!

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Luxury Spa Operations Lead β€” Guest Experience & Profit employer: Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group is an exceptional employer, offering a vibrant work culture that prioritises service excellence and sustainability. Located in the heart of London, our Hyde Park spa provides employees with unique growth opportunities through tailored development programmes, comprehensive health benefits, and exclusive discounts, making it an ideal place for those passionate about delivering outstanding guest experiences in a luxury environment.

Mandarin Oriental Hotel Group

Contact Details:

Mandarin Oriental Hotel Group Recruitment Team

We think you need these skills to ace Luxury Spa Operations Lead β€” Guest Experience & Profit

Spa Operations Management
Guest Experience Management
Service Standards Oversight
Luxury Spa Environment Experience
IT Systems Proficiency
Team Leadership
Colleague Experience Management