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For Companies At a Glance
- Tasks: Lead the front office team to ensure exceptional guest experiences at our luxury hotel.
- Company: Join the prestigious Mandarin Oriental Mayfair, a leader in luxury hospitality.
- Benefits: Enjoy competitive pay, wellness programmes, and unique travel perks with MOstay.
- Why this job: Be part of a dynamic team that values integrity, growth, and guest satisfaction.
- Qualifications: Experience in hospitality and a passion for delivering personalised service.
- Other info: Embrace a culture of diversity, sustainability, and continuous learning.
The predicted salary is between 28800 - 43200 £ per year.
Mandarin Oriental Mayfair, London is looking for a Reception Supervisor to join our Front Office department. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
About the job
Based at the Mandarin Oriental Mayfair, London within the Front Office department, the Reception Supervisor is responsible for ensuring overall guest satisfaction. Acting as an ambassador for the brand and delivering a warm and personalised experience to our guests. As Reception Supervisor, you will be responsible for the following duties:
- To handle all arrivals and departures in an efficient manner.
- Providing our guests with a personalised, warm and welcoming experience, including a tailored rooming experience.
- To act as an in-house guest ambassador by establishing a personal and tailored service.
- Inputting any preferences and useful guest information into their profile.
- To make decisions and take appropriate action on any challenges, problems, conflicts and emergencies in the hotel, escalating these as appropriate and efficiently logging them.
- To monitor rooms status together with housekeeping, reservations and maintenance in order to handle guests' requirements effectively.
Our commitment to you:
- Learning & Development: Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
- MOstay: When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
- Health & Colleague Wellness: Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
- Retirement Plans: When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
- 1 paid Charity Day per year to dedicate to a charity of your choice.
- Increased holiday entitlement with Length of Service, up to 33 days off.
- Access to Hospitality Action's Employee Assistance Programme.
SUSTAINABILITY AT MANDARIN ORIENTAL: Corporate responsibility values are deeply ingrained in Mandarin Oriental's culture, and sustainability implications are carefully considered with every decision across the Group, aligning our sustainable development efforts with the industry criteria set by the Global Sustainable Tourism Council. We strive for a better future for the next generation. Protecting the environment, people and communities are the fundamental pillars to which we devote our efforts. We are very proud of the initiatives our colleagues have implemented to help us on the path to achieving our sustainability goals, such as single-use plastic elimination, ethical supply chain and procurement, community and colleague engagement, technology practices and waste reduction. We are committed to doing the right thing, every day.
DIVERSITY & INCLUSION: We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate. All opportunities, regardless of ethnicity, gender, age, sexual orientation, disability, background, or religion, should be treated fairly and with respect. Everyone should be given equal opportunities and valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination, or harassment will be tolerated.
ELIGIBILITY TO WORK IN THE UK: Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
We’re Fans. Are you?
Reception Supervisor in London employer: Mandarin Oriental Hotel Group
Contact Detail:
Mandarin Oriental Hotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Supervisor in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at Mandarin Oriental. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for guest service shine through. Share stories that highlight your experience and how you embody the values of integrity and respect.
✨Tip Number 3
Research the brand! Familiarise yourself with Mandarin Oriental's ethos and recent initiatives, especially around sustainability and diversity. This will help you connect your own values with theirs during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the #MOfamily. Don’t miss out!
We think you need these skills to ace Reception Supervisor in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your Experience: Make sure to highlight your relevant experience in the hospitality industry. We love seeing how your past roles have prepared you for the Reception Supervisor position, so be specific about your achievements!
Emphasise Team Spirit: Since we thrive on teamwork, mention any experiences where you’ve collaborated with others to achieve a common goal. Show us how you contribute to a positive team environment!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Mandarin Oriental Mayfair!
How to prepare for a job interview at Mandarin Oriental Hotel Group
✨Know the Brand Inside Out
Before your interview, dive deep into Mandarin Oriental's values and mission. Understand their commitment to luxury service and sustainability. This knowledge will help you demonstrate how your personal values align with theirs, making you a more appealing candidate.
✨Showcase Your Guest-Centric Approach
As a Reception Supervisor, your role revolves around guest satisfaction. Prepare examples from your past experiences where you went above and beyond for guests. Highlight your ability to handle challenges and create personalised experiences, as this is key to impressing the interviewers.
✨Emphasise Teamwork and Integrity
Mandarin Oriental values teamwork and integrity highly. Be ready to discuss how you've successfully collaborated with colleagues in previous roles. Share stories that reflect your respect for others and your commitment to creating a positive work environment.
✨Prepare Questions That Matter
Interviews are a two-way street. Prepare thoughtful questions about the hotel's culture, growth opportunities, and sustainability initiatives. This shows your genuine interest in the role and helps you assess if it's the right fit for you.