At a Glance
- Tasks: Craft delicious beverages and provide exceptional service in a luxury setting.
- Company: Join the iconic Mandarin Oriental Hyde Park, a leader in hospitality.
- Benefits: Enjoy career growth, discounts, free meals, and wellness perks.
- Other info: Flexible shifts with opportunities for personal and professional development.
- Why this job: Be part of a team that values sustainability and diversity while serving guests.
- Qualifications: Passion for customer service and experience as a Barista preferred.
We are looking for a Barista to join our timeless Rosebery restaurant. Mandarin Oriental Hyde Park is London’s most iconic address, a world of oriental luxury and the most attentive service, all about our guests.
Responsibilities:
- Demonstrating good knowledge of the beverage menu and preparation of beverages such as teas, coffees etc. to a high standard.
- Preparing the mise en place for the operation.
- Delivering drinks to the table and explaining these to guests.
- Communicating guest requests in a timely and efficient manner.
As a Barista, you will be working on a rotating shift basis, Monday to Sunday, 39 hours a week. Shift patterns will vary from morning and evening shifts (including weekends and bank holidays), so flexibility is required where applicable.
Qualifications:
- Excellent communication skills and a passion for delivering exceptional customer experiences.
- Ideally have worked in a similar environment and have experience working as a Barista or in a similar role.
Benefits:
- Excellent career progression with an iconic, luxury, global hotel brand.
- Fantastic learning and development opportunities for all levels of staff, with targeted development programs.
- 3 complimentary nights per year, increasing to 5 with length of service.
- Discounted stays at our beautiful properties across the Group.
- Access to discounts and deals with over 500 popular high street retailers.
- 50% F&B & Spa discount.
- Special MO discounted rate at Anytime Fitness gyms across the world.
- Complimentary Westfield Healthcare cash plan, children added at no extra cost.
- Colleague Experience Stay in-house with breakfast included upon completed probation.
- Friends & Family hotel rate and Spa discount.
- 1 paid Charity Day per year to dedicate to a charity of your choice.
- Season ticket loan & cycle to work scheme.
- £750 recruitment referral bonus.
- Free meals on duty & uniform dry-cleaning services.
- Increased holiday entitlement with Length of Service, up to 33 days off.
- Subsidized podiatry sessions.
- Free Life Insurance benefits whilst in service.
- Company pension plan.
- Access to Hospitality Action's Employee Assistance Programme.
- Employee Recognition Programmes.
- Social, wellbeing, charity, and sporting events throughout the year.
Sustainability and Diversity:
Mandarin Oriental Hyde Park, London is a proudly certified Global Sustainable Tourism Council (GSTC) hotel. We strive for a better future for the next generation, protecting the environment, people and communities.
We believe a diverse and inclusive culture is better for everyone. All colleagues should be treated fairly and with respect, given equal opportunities, and valued for their contributions. No form of bullying, intimidation, discrimination or harassment will be tolerated.
Eligibility to Work in the UK:
Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Barista employer: Mandarin Oriental Hotel Group
Mandarin Oriental Hyde Park is an exceptional employer, offering a vibrant work culture steeped in luxury and attentive service. With excellent career progression opportunities, comprehensive benefits including discounted stays, wellness programmes, and a commitment to sustainability and diversity, employees are empowered to grow and thrive in their roles. Join us at this iconic London location, where your passion for delivering outstanding customer experiences will be nurtured and celebrated.
Contact Details:
Mandarin Oriental Hotel Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Barista
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Mandarin Oriental Hotel Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Mandarin Oriental Hotel Group
Don't be shy about reaching out to Mandarin Oriental Hotel Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Barista
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Mandarin Oriental Hotel Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Mandarin Oriental Hotel Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
