At a Glance
- Tasks: Lead a luxury spa team, ensuring top-notch service and operational excellence.
- Company: Join the prestigious Mandarin Oriental Hotel Group, known for luxury and legendary service.
- Benefits: Enjoy tailored learning programmes, health benefits, discounts, and increased holiday entitlement.
- Other info: Flexible shifts, excellent career growth, and a vibrant work culture await you.
- Why this job: Be part of a world-class spa experience and make a real impact on guest satisfaction.
- Qualifications: Experience in luxury spas, strong communication skills, and a passion for service.
The predicted salary is between 25000 - 30000 £ per year.
Spa Operations Manager
We're looking for a Spa Operations Manager to join our Spa & Wellness team.
Mandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline.
Increasingly recognised for creating some of the world's most sought after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting edge of luxury experiences.
Mandarin Oriental Hyde Park is London's most iconic address. It's another world; a world of oriental luxury and the most attentive service. A world that's all about our guests.
Responsibilities
- Perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Spa & Wellness Director.
- In the absence of the Spa & Wellness Director, the Spa & Wellness Operations Manager will take over all responsibilities/duties, including guest/colleague problems, looking after VIPs and attending meetings.
- Assist the Spa & Wellness Director in ensuring the budget requirements are adhered to, with emphasis on profitability.
- Assist the Spa & Wellness Director in coordinating the day to day running of the Spa and ensuring the high standard of service is maintained.
- Be responsible for the progressive, professional and well organised training induction for all staff in reception and administrative duties.
All training must be properly recorded.
- Manage a rotating shift basis, Monday to Sunday, 39 hours a week.
Shift patterns will vary from morning and afternoon shifts (including weekends and bank holidays), so flexibility is required where applicable.
- Ensure continuous improvements in service quality and operational efficiency across the Spa.
- Collaborate with other departments to align spa operations with overall hotel strategy.
Qualifications
- Experience within a luxury spa environment and a passion for service and exceeding guest expectations.
- Strong understanding of systems and IT technology.
- Strong team player with excellent communication skills, both written and verbal.
- Previous spa or hotel experience in a 5 star environment is essential.
- Ability to work independently and take initiative in a fast paced environment.
Benefits
- Learning & Development programmes tailored to career stages.
- MOstay programme offering complimentary nights and attractive rates for you and your loved ones.
- Health & Colleague Wellness benefits, including a variety of wellness programmes.
- Retirement Plans based on length of service and role.
- Access to discounts with over 500 high street retailers, gym memberships and travel deals.
- 50% F&B & Spa discount on property.
- Special MO discounted rate at Anytime Fitness gyms (£30 per month or £300 per annum).
- Complimentary Westfield Healthcare cash plan with children's coverage at no extra cost.
- Colleague Experience Stay in house with breakfast after probation.
- Friends & Family hotel rates and spa discounts.
- 1 paid Charity Day per year.
- Season ticket loan & cycle to work scheme.
- £750 recruitment referral bonus.
- Free meals on duty and uniform dry cleaning services.
- Increased holiday entitlement with length of service, up to 33 days off.
- Free Life Assurance benefits whilst in service.
- Access to Hospitality Action's Employee Assistance Programme.
- Employee Recognition Programmes.
- Social, wellbeing, charity and sporting events throughout the year.
- Eligibility to Work in the UK
All candidates must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required as part of the recruitment process.
Spa Operations Manager employer: Mandarin Oriental Hotel Group Limited
The Mandarin Oriental Hotel Group Limited is an exceptional employer, offering a vibrant work culture in the heart of London that fosters innovation and collaboration. Employees benefit from a competitive package, continuous professional development opportunities, and unique perks that enhance both personal and career growth, making it a rewarding place to thrive in the hospitality industry.
Contact Details:
Mandarin Oriental Hotel Group Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Spa Operations Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
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✨Reach Out Directly to Mandarin Oriental Hotel Group Limited
Don't be shy about reaching out to Mandarin Oriental Hotel Group Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Spa Operations Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Mandarin Oriental Hotel Group Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Mandarin Oriental Hotel Group Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
