Spa Concierge

Mandarin Oriental Mayfair is looking for a Spa Concierge to join our Spa team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

As a Spa Concierge at Mandarin Oriental Mayfair, you will be responsible for:

• Assisting in the smooth flow of the guest’s journey throughout their stay in the Spa.
• Proactively greeting, interacting, and assisting guests in a professional manner.
• Completing daily briefing and informing the Spa & Wellness of daily updates and information.
• Organising appointment scheduling in order to maximise use of time and profitability whilst ensuring that the guests' needs are of first importance.
• Courteously interacting and answering all Spa & Wellness and hotel related questions with guests.
• Having a thorough understanding of all retail sales items sold in the Spa Boutique and all Mandarin Oriental treatments and packages offered in the Spa.

As a Spa Concierge, you will be working on a rotating shift basis, Monday to Sunday, 40 hours a week. Shift patterns will vary from morning, afternoon, and evening shifts (including weekends and bank holidays), so flexibility is required where applicable.

In return, you will receive an array of iconic benefits, such as:

• Excellent career progression with an iconic, luxury, global hotel brand.
• Fantastic learning and development opportunities for all levels of staff, with targeted development programs to get you ready for the next step in your career.
• 3 complimentary nights per year, increasing to 5 with length of service.
• Discounted stays at our beautiful properties across the Group.
• Access to discounts and deals with over 500 popular high street retailers, including discounted gym memberships and travel deals.
• 30% F&B & Spa discount.
• Friends & Family hotel rate and Spa discount.
• 1 paid Charity Day per year to dedicate to a charity of your choice.
• Season ticket loan & cycle to work scheme.
• £750 recruitment referral bonus.
• Free meals on duty & uniform dry-cleaning services.
• Increased holiday entitlement with Length of Service, up to 33 days off.
• Free Life Insurance benefits whilst in service.
• Company pension plan.
• Access to Hospitality Action’s Employee Assistance Programme.
• Employee Recognition Programmes.
• Social, wellbeing, charity, and sporting events throughout the year.

Sustainability at Mandarin Oriental: Corporate responsibility values are deeply ingrained in Mandarin Oriental’s culture, and sustainability implications are carefully considered with every decision across the Group, aligning our sustainable development efforts with the industry criteria set by the Global Sustainable Tourism Council. We strive for a better future for the next generation. Protecting the environment, people and communities are the fundamental pillars to which we devote our efforts.

Diversity & Inclusion: We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate. All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.

Eligibility to work in the UK: Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.