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- Tasks: Lead and innovate F&B operations across Europe & Americas for luxury hotels.
- Company: Join the prestigious Mandarin Oriental, known for exceptional service and luxury experiences.
- Benefits: Enjoy competitive salary, health benefits, and unique learning opportunities.
- Why this job: Make a real impact in a dynamic environment with award-winning concepts.
- Qualifications: 7+ years in luxury F&B management and strong financial skills required.
- Other info: Embrace growth and development in a collaborative, high-performing team.
The predicted salary is between 80000 - 100000 £ per year.
Mandarin Oriental is looking for a Regional Director of F&B Operations / Europe & Americas to join our Food & Beverage team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Based at the Mandarin Oriental Corporate Office in London, the Regional Director of F&B Operations / Europe & Americas is responsible for overseeing Food & Beverage operations across multiple locations within the region. The role ensures exceptional guest experiences, consistency, quality control, financial performance, and service excellence, while maintaining brand standards. The position reports to the Group Director of Food & Beverage and oversees Directors of F&B and Executive Chefs through a dotted-line structure.
As Regional Director of F&B Operations / Europe & Americas, you will be responsible for:
- Regional Leadership
- Execute regional F&B strategy aligned with the brand’s vision and mission.
- Drive award-winning, innovative concepts and ensure operational excellence.
- Monitor financial performance, identify opportunities, and implement improvement plans.
- Optimize profit margins without compromising guest or colleague satisfaction.
- Lead and motivate property F&B leadership teams, holding them accountable for results.
- Hotel Openings
- Partner with Concept Development and Opening Excellence teams during pre-opening and opening phases.
- Ensure operational feasibility of concepts and smooth transition to property teams.
- Support hiring of key on-property F&B leadership roles.
- Operations
- Identify preferred suppliers and negotiate regional partnerships.
- Introduce new F&B products and concepts to meet market trends and guest expectations.
- Ensure SOPs and policies are implemented and monitored consistently.
- Provide guidance on menu engineering and upselling strategies.
- Revenue Management
- Advise on revenue strategies and oversee budgeting, cost control, and revenue generation for all F&B outlets.
- Brand & Communication
- Support F&B marketing campaigns and collaborate with Brand, Sales & Marketing, and PR teams.
- Drive regional execution of global award strategies to maximize visibility.
- Systems
- Ensure consistent and accurate usage of systems (e.g., SevenRooms) to maximize performance.
- Talent & Learning
- Identify and develop talent within regional F&B teams.
- Foster a performance-driven culture and attract best-in-class talent.
- Support regional training programs and cultural exchange initiatives.
- Standards & Auditing
- Ensure post-audit improvement plans are executed.
- Support properties in meeting goals on quality, safety, and finance-led audits.
As Regional Director of F&B Operations / Europe & Americas, we expect from you:
- Bachelor’s degree in Hospitality, Culinary Arts, Business, or related field.
- Excellent financial and analytical abilities.
- Minimum 7 years’ experience in hospitality F&B management, preferably in luxury concepts (Michelin, Gault & Millau, 50 Best).
- Strong background in menu development and guest experience innovation.
- Proven ability to manage teams and projects across multiple stakeholders.
Our Commitment to You:
- Learning & Development: Your success is our success. We craft unique programmes for every stage of your career so you can grow continuously.
- MOstay: Enjoy complimentary nights and attractive rates at Mandarin Oriental properties worldwide.
- Health & Wellness: Your wellbeing matters to us. We offer global health benefits and wellness programmes.
- Retirement Plans: We reciprocate your commitment with competitive retirement plans.
- Local Benefits: Competitive salary and benefits package.
We’re Fans. Are you?
Regional Director of F&B Operations, Europe & Americas employer: Mandarin Oriental Hotel Group Limited
Contact Detail:
Mandarin Oriental Hotel Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Director of F&B Operations, Europe & Americas
✨Tip Number 1
Network like a pro! Get out there and connect with industry folks at events or online. We all know that sometimes it’s not just what you know, but who you know that can land you that dream role.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, don’t hold back on sharing your innovative ideas for F&B operations. We want to see your passion and creativity shine through!
✨Tip Number 3
Prepare for interviews by researching the company culture and values. We’re all about integrity and respect, so make sure you can demonstrate how you embody these traits in your work.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at Mandarin Oriental.
We think you need these skills to ace Regional Director of F&B Operations, Europe & Americas
Some tips for your application 🫡
Show Your Passion for F&B: When writing your application, let your love for food and beverage shine through! Share specific experiences that highlight your creativity and innovation in the industry. We want to see how you can bring that passion to our team.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this role. Highlight relevant experience in luxury hospitality and F&B management. We’re looking for someone who aligns with our brand values, so make it clear why you’re a perfect fit!
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read. We appreciate clarity, so ensure your key achievements and skills stand out!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our exceptional team!
How to prepare for a job interview at Mandarin Oriental Hotel Group Limited
✨Know Your F&B Trends
Stay updated on the latest trends in food and beverage, especially within luxury hospitality. Be ready to discuss innovative concepts you've implemented or admired, and how they could align with Mandarin Oriental's vision.
✨Showcase Your Leadership Style
Prepare to share specific examples of how you've led teams in previous roles. Highlight your ability to motivate and hold teams accountable, as well as how you foster a performance-driven culture.
✨Financial Acumen is Key
Brush up on your financial management skills. Be prepared to discuss how you've monitored financial performance and implemented improvement plans in past positions, ensuring profitability without compromising guest satisfaction.
✨Embrace the Brand's Values
Familiarise yourself with Mandarin Oriental's brand standards and values. During the interview, express how you embody integrity, respect, and a growth mindset, and how these principles guide your decision-making in F&B operations.