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- Tasks: Greet guests, manage check-ins/outs, and handle guest requests with a smile.
- Company: Join the iconic Mandarin Oriental, known for luxury and exceptional service.
- Benefits: Career growth, complimentary stays, discounts at retailers, and learning opportunities.
- Other info: Flexible shifts with opportunities to lead and grow within a global brand.
- Why this job: Be part of a legendary team and kickstart your career in hospitality.
- Qualifications: Great communication skills and a passion for customer service; experience is a plus.
The predicted salary is between 22000 - 26000 £ per year.
Mandarin Oriental, Hyde Park is looking for a Receptionist to join our Front of House team. We invite you to become a fan of the exceptional. Mandarin Oriental Hotel Group is the award‑winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought‑after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting‑edge of luxury experiences.
Responsibilities
- Warmly greeting guests upon check‑in and check‑out, ensuring our standards are met at all times.
- Preparing reports such as credit check and departures.
- Issuing refunds, invoices and guest gift cards.
- Answering guest phone calls and collaborating with other departments to fulfil guest requests.
You will be working on a rotating shift basis, Monday to Sunday, 39 hours a week. Shift patterns will vary from morning, evening, and the occasional night shifts (including weekends and bank holidays), so flexibility is required where applicable.
Qualifications
- To be a successful Receptionist candidate, you will have excellent communication skills, both written and verbal, and a passion for delivering high quality customer service.
- You will display resilience and a positive, can‑do attitude.
- Previous hospitality experience is beneficial, but not essential.
Benefits
- Excellent career progression with an iconic, luxury, global hotel brand.
- A lot of our colleagues joined us at the beginning of their career and are now leading their own teams and divisions.
- Fantastic learning and development opportunities for all levels of staff, with targeted development programs to get you ready for the next step in your career.
- 3 complimentary nights per year, increasing to 5 with length of service.
- Discounted stays at our beautiful properties across the Group.
- Access to discounts and deals with over 500 popular high street retailers, including discounted gym memberships and travel deals.
Receptionist employer: Mandarin Oriental Hotel Group Limited
Contact Detail:
Mandarin Oriental Hotel Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that receptionist role at Mandarin Oriental.
✨Tip Number 2
Practice your warm greetings and customer service skills. Since you'll be the first point of contact for guests, showing off your friendly personality during interviews is key. Role-play with a mate to get comfortable!
✨Tip Number 3
Be flexible and show your willingness to work various shifts. Mentioning your adaptability during interviews will highlight your commitment to the role and the team at Mandarin Oriental.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities right there, making it super easy to stay updated.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and customer service. A warm and friendly tone can make a great impression.
Tailor Your Application: Make sure to tailor your application specifically for the Receptionist role at Mandarin Oriental. Highlight any relevant experience or skills that match the job description, especially your communication skills and ability to handle guest requests.
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforwardness, so make it easy for us to see why you’d be a great fit for our Front of House team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team at Mandarin Oriental.
How to prepare for a job interview at Mandarin Oriental Hotel Group Limited
✨Know the Hotel Inside Out
Before your interview, take some time to research Mandarin Oriental, Hyde Park. Familiarise yourself with their values, services, and what sets them apart in the luxury hotel market. This will not only show your genuine interest but also help you tailor your answers to align with their brand.
✨Practice Your Communication Skills
As a Receptionist, excellent communication is key. Practice answering common interview questions clearly and confidently. You might even want to role-play with a friend, focusing on how you would greet guests or handle difficult situations. This will help you feel more at ease during the actual interview.
✨Showcase Your Customer Service Passion
Prepare examples from your past experiences that highlight your commitment to customer service. Whether it’s a time you went above and beyond for a guest or resolved a tricky situation, sharing these stories will demonstrate your suitability for the role and your alignment with their high standards.
✨Be Ready for Flexibility Questions
Since the role involves varying shifts, be prepared to discuss your availability and flexibility. Think about how you can manage different shift patterns and express your willingness to adapt. This shows that you’re ready to meet the demands of the job and contribute positively to the team.