One Hyde Park Room Attendant

We’re looking for a Room Attendant to join our One Hyde Park Housekeeping team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

As a Room Attendant at Mandarin Oriental Hyde Park, London, we expect from you:

• Consistently achieve the required standards of cleanliness, product presentation and customer care in all guest rooms and public areas in order to create a warm, friendly and comfortable environment for our guests.
• Provide a discreet one-stop service combining servicing of rooms with checking and replenishing of mini bar and amenities.
• Ensure that the appropriate level of security for all guest belongings is achieved, aiding in creating a feeling of comfort and confidence for guests.

We are looking for someone with ideally previous experience in a five-star hotel and a passion for hospitality. You are willing to provide a professional, attentive and impeccable service in order to achieve great customer satisfaction.

As a Room Attendant, you will be working on a shift basis, Monday to Sunday, 39 hours a week. Shift patterns will be in the morning, afternoon and evening (including weekends and bank holidays), so flexibility is required.

To be a successful Room Attendant candidate, you will ideally have previous experience cleaning in high-end, private residences to a high standard. You must have an excellent eye for detail, as well as strong verbal communication skills.

Our commitment to you includes:

• Learning & Development: Unique learning and development programmes for various stages in your career.
• MOstay: Complimentary nights and attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness: A variety of health benefits and wellness programmes offered globally.
• Retirement Plans: Different retirement plans depending on the length of your service and your role.
• Access to discounts and deals with over 500 popular high street retailers.
• 50% F&B & Spa discount on property.
• Complimentary Westfield Healthcare cash plan.
• Colleague Experience Stay in-house with breakfast included upon completed probation.
• Friends & Family hotel rate and Spa discount.
• 1 paid Charity Day per year to dedicate to a charity of your choice.
• Season ticket loan & cycle to work scheme.
• £750 recruitment referral bonus.
• Free meals on duty & uniform dry-cleaning services.
• Increased holiday entitlement with Length of Service, up to 33 days off.
• Subsidised podiatry sessions.
• Free Life Assurance benefits whilst in service.
• Access to Hospitality Action’s Employee Assistance Programme.
• Employee Recognition Programmes.
• Social, wellbeing, charity, and sporting events throughout the year.

Sustainability at Mandarin Oriental Hyde Park, London: Corporate responsibility values are deeply ingrained in Mandarin Oriental’s culture, and sustainability implications are carefully considered with every decision across the Group. We strive for a better future for the next generation, protecting the environment, people and communities.

Diversity & Inclusion: We believe a diverse and inclusive culture is better for everyone. All colleagues should be treated fairly and with respect, given equal opportunities, and valued for their contributions.

Eligibility to Work in the UK: All candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.