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- Tasks: Welcome guests and handle check-ins/outs with warmth and efficiency.
- Company: Join the award-winning Mandarin Oriental, known for luxury and exceptional service.
- Benefits: Enjoy flexible shifts, wellness programmes, discounts, and complimentary stays worldwide.
- Why this job: Be part of a diverse team in a prestigious hotel, making memorable guest experiences.
- Qualifications: Strong communication skills and attention to detail; customer service experience preferred.
- Other info: Work in a sustainable environment committed to community and employee wellbeing.
The predicted salary is between 24000 - 36000 £ per year.
NIGHT RECEPTIONIST, FRONT OFFICE
4 on, 3 off, 3 on, 4 off, 4 on 10-hour shifts | 9pm-7am
We’re looking for a Night Receptionist to join our Front Office team.
Are you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental Hyde Park is London’s most iconic address. It’s another world; a world of oriental luxury and the most attentive service. A world that’s all about our guests.
As a Night Receptionist at Mandarin Oriental Hyde Park, London, you will be responsible for:
- Welcoming guest arrivals and late check-ins, creating a lasting impression of warmth and care.
- Handling all departures in an efficient manner by providing guests with accurate settlement and ensuring their expectations have been met during their stay.
- Following up and actioning all guest traces and messages.
- Attending handover briefings on a daily basis and ensuring all necessary information is provided to the relevant team and departments.
- Performing all daily tasks outlined in the night shift tasks list in a productive, professional and timely manner.
As a Night Receptionist, you will be working on a rotating shift basis, Monday to Sunday, 39 hours a week. Shift patterns will be night shifts, working 9pm-7am on a 4 on, 3 off basis (including weekends and bank holidays), so flexibility is required where applicable.
To be a successful Night Receptionist candidate, you will have a keen eye of detail and strong administrative skills. You will be a confident communicator, both verbally and written, and have ideally worked in a guest or customer facing role previously.
Our commitment to you:
- Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
- Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
- Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
- Access to discounts and deals with over 500 popular high street retailers, including discounted gym memberships and travel deals
- 50% F&B & Spa discount on property
- Special MO discounted rate at Anytime Fitness gyms across the world (£30 per month or £300 per annum)
- Complimentary Westfield Healthcare cash plan, children added at no extra cost
- Colleague Experience Stay in-house with breakfast included upon completed probation
- Friends & Family hotel rate and Spa discount
- 1 paid Charity Day per year to dedicate to a charity of your choice
- Season ticket loan & cycle to work scheme
- £750 recruitment referral bonus
- Free meals on duty & uniform dry-cleaning services
- Increased holiday entitlement with Length of Service, up to 33 days off
- Subsidized podiatry sessions with our incredible Bastien pedicurists
- Free Life Assurance benefits whilst in service
- Access to Hospitality Action’s Employee Assistance Programme
- Employee Recognition Programmes
- Social, wellbeing, charity, and sporting events throughout the year
SUSTAINABILITY AT MANDARIN ORIENTAL HYDE PARK, LONDON.
Mandarin Oriental Hyde Park, London is a proudly certified Global Sustainable Tourism Council (GSTC) hotel. Corporate responsibility values are deeply ingrained in Mandarin Oriental’s culture, and sustainability implications are carefully considered with every decision across the Group, aligning our sustainable development efforts with the industry criteria set out by the GSTC.
We strive for a better future for the next generation. Protecting the environment, people and communities are the fundamental pillars to which we devote our efforts. We are very proud of the initiatives our colleagues have implemented to help us on the path to achieving our sustainability goals, such as single-use plastic elimination, ethical supply chain and procurement, community and colleague engagement, technology practices and waste reduction. We are committed to doing the right thing, every day.
DIVERSITY & INCLUSION.
We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate.
All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.
ELIGIBILITY TO WORK IN THE UK.
Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
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Night Receptionist employer: Mandarin Oriental Hotel Group Limited
Contact Detail:
Mandarin Oriental Hotel Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Receptionist
✨Tip Number 1
Familiarise yourself with the Mandarin Oriental brand and its values. Understanding their commitment to luxury service and sustainability will help you align your responses during interviews, showcasing that you're a good fit for their culture.
✨Tip Number 2
Highlight any previous experience in customer-facing roles, especially in hospitality. Be ready to share specific examples of how you've handled guest interactions, as this will demonstrate your capability to thrive in a Night Receptionist position.
✨Tip Number 3
Prepare to discuss your flexibility regarding shift patterns. Since the role involves night shifts and weekends, showing that you're adaptable and willing to work these hours can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Mandarin Oriental. Engaging with them can provide insights into the company culture and expectations, which you can leverage during your application process.
We think you need these skills to ace Night Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or front office roles. Emphasise skills such as communication, attention to detail, and any previous experience in hospitality.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the hospitality industry and your understanding of the Mandarin Oriental brand. Mention specific qualities that make you a great fit for the Night Receptionist role.
Showcase Your Flexibility: Since the role requires working night shifts on a rotating basis, clearly state your availability and willingness to work during these hours in your application.
Highlight Your Growth Mindset: In your application, mention examples of how you've embraced learning and development in your previous roles. This aligns with the company's commitment to employee growth and development.
How to prepare for a job interview at Mandarin Oriental Hotel Group Limited
✨Showcase Your Customer Service Skills
As a Night Receptionist, you'll be the first point of contact for guests arriving late. Highlight your previous experience in customer-facing roles and share specific examples of how you've provided exceptional service, ensuring guests feel welcomed and valued.
✨Demonstrate Attention to Detail
This role requires a keen eye for detail, especially when handling guest check-ins and check-outs. Prepare to discuss how you manage tasks efficiently and accurately, perhaps by sharing a time when your attention to detail made a significant difference in a guest's experience.
✨Emphasise Teamwork and Communication
The job involves working closely with other team members during handover briefings. Be ready to talk about your ability to communicate effectively and collaborate with colleagues, as well as any experiences where teamwork led to successful outcomes.
✨Express Your Flexibility and Adaptability
Given the rotating shift patterns, it's important to convey your flexibility and willingness to adapt to changing schedules. Share examples of how you've successfully managed shifts or changes in your previous roles, demonstrating your commitment to the team's needs.