At a Glance
- Tasks: Analyse market trends and consumer insights to drive strategic decisions.
- Company: Join the prestigious Mandarin Oriental, known for luxury and exceptional service.
- Benefits: Enjoy competitive salary, health benefits, and unique learning opportunities.
- Other info: Collaborative environment with excellent career growth and global perks.
- Why this job: Be part of a dynamic team shaping the future of luxury hospitality.
- Qualifications: 2-3 years in market research or customer insights, strong analytical skills required.
The predicted salary is between 40000 - 50000 £ per year.
Mandarin Oriental is looking for a Research Analyst, Customer & Market Insights to join our Brand team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
About the role
Based at the Mandarin Oriental Corporate Office in London, this role sits within the Customer & Market Insights (CMI) function and is responsible for turning research and consumer insight into clear recommendations and compelling narratives that inform decision-making across the business. Reporting to the Senior Manager, Customer & Market Insights, the role proactively monitors guest behaviour, market trends, and emerging shifts, while supporting strategic deep dives that help shape Mandarin Oriental’s future products, services, and guest experience. It also contributes to building the Group’s insight capability and evolving AI-enabled approaches to research and knowledge sharing.
As Research Analyst, Customer & Market Insights, you will be responsible for the following duties:
- Market & Industry Intelligence
- Track and synthesise industry trends, competitive activity, and emerging market dynamics
- Conduct market analysis and opportunity mapping to identify areas for growth and innovation
- Support senior stakeholders with forward-looking insights to inform strategic decision-making
- Research & Insight Generation
- Own and manage all desktop and secondary research inputs, ensuring accuracy, relevance, and consistency
- Provide research inputs for key projects including brand positioning, refurbishment programmes, and guest experience initiatives
- Conduct knowledge audits to support strategy development and ensure alignment across initiatives
- Reporting & Analytics
- Deliver ad hoc Customer Insights reporting, with a focus on behavioural data analysis using tools such as Power BI
- Translate complex data into clear, actionable insights and recommendations for stakeholders
- Support the continuous enhancement of reporting frameworks and dashboards
- Thought Leadership & Content Creation
- Produce weekly articles, press digests, and customer newsletters that synthesise key insights across markets and industries
- Contribute to the development of AI-enabled processes to improve insight generation, content creation, and knowledge sharing
- Maintain a consistent cadence of high-quality communications to inform and engage internal audiences
As Research Analyst, Customer & Market Insights, we expect from you:
- 2-3 years experience in customer insights, market research, strategy, or consulting, ideally within hospitality, luxury, or consumer-facing sectors
- Strong analytical capabilities with experience in data visualisation tools (e.g., Power BI)
- Proven ability to translate data into meaningful insights and compelling narratives
- Experience in secondary research and market intelligence gathering is preferred
- Excellent written and verbal communication skills, with experience producing executive-ready output
- Naturally curious with a strong interest in customer behaviour, trends, and luxury market dynamics
- Detail-oriented with a commitment to accuracy and quality
- Proactive and self-driven, with the ability to manage multiple priorities
- Collaborative, with the ability to work effectively across functions and geographies
- Comfortable working in a dynamic, fast-paced environment
Our Commitment to You
- Learning & Development:Your success is our success. We craft unique programmes for every stage of your career so you can grow continuously.
- MOstay:Enjoy complimentary nights and attractive rates at Mandarin Oriental properties worldwide.
- Health & Wellness:Your wellbeing matters to us. We offer global health benefits and wellness programmes.
- Retirement Plans:We reciprocate your commitment with competitive retirement plans.
- Local Benefits:Competitive salary and benefits package.
We’re Fans. Are you?
Research Analyst, Customer & Market Insights in London employer: Mandarin Oriental Hotel Group Limited
The Mandarin Oriental Hotel Group Limited is an exceptional employer, offering a vibrant work culture in the heart of London that fosters innovation and collaboration. Employees benefit from a competitive package, continuous professional development opportunities, and unique perks that enhance both personal and career growth, making it a rewarding place to thrive in the hospitality industry.
Contact Details:
Mandarin Oriental Hotel Group Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Research Analyst, Customer & Market Insights in London
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We think you need these skills to ace Research Analyst, Customer & Market Insights in London
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Mandarin Oriental Hotel Group Limited, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Mandarin Oriental Hotel Group Limited
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Mandarin Oriental Hotel Group Limited’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
