Reception Supervisor in London

Mandarin Oriental Mayfair, London is looking for a Reception Supervisor to join our Front Office department. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

About the job

Based at the Mandarin Oriental Mayfair, London within the Front Office department, the Reception Supervisor is responsible for ensuring overall guest satisfaction. Acting as an ambassador for the brand and delivering a warm and personalised experience to our guests.

As Reception Supervisor, you will be responsible for the following duties:

• To handle all arrivals and departures in an efficient manner, providing our guests with a personalised, warm and welcoming experience, including a tailored rooming experience.
• To act as an in-house guest ambassador by establishing a personal and tailored service, inputting any preferences and useful guest information into their profile.
• To make decisions and take appropriate action on any challenges, problems, conflicts and emergencies in the hotel, escalating these as appropriate and efficiently logging them.
• To monitor rooms status together with housekeeping, reservations and maintenance in order to handle guests' requirements effectively.

Our commitment to you:

• Learning & Development: Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow continuously.
• MOstay: When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness: Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans: When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
• 1 paid Charity Day per year to dedicate to a charity of your choice.
• Increased holiday entitlement with Length of Service, up to 33 days off.
• Access to Hospitality Action's Employee Assistance Programme.

SUSTAINABILITY AT MANDARIN ORIENTAL: Corporate responsibility values are deeply ingrained in Mandarin Oriental's culture, and sustainability implications are carefully considered with every decision across the Group, aligning our sustainable development efforts with the industry criteria set by the Global Sustainable Tourism Council. We strive for a better future for the next generation. Protecting the environment, people and communities are the fundamental pillars to which we devote our efforts.

DIVERSITY & INCLUSION: We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate. All opportunities, regardless of ethnicity, gender, age, sexual orientation, disability, background, or religion, should be treated fairly and with respect. Everyone should be given equal opportunities and valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination, or harassment will be tolerated.

ELIGIBILITY TO WORK IN THE UK: Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.