At a Glance
- Tasks: Support luxury residential projects and drive operational excellence across global properties.
- Company: Join the award-winning Mandarin Oriental Hotel Group, known for luxury and exceptional service.
- Benefits: Enjoy health benefits, wellness programmes, and unique learning opportunities.
- Other info: Flexible hours and global exposure in a fast-paced environment.
- Why this job: Be part of a dynamic team shaping luxury living experiences worldwide.
- Qualifications: 5+ years in luxury hospitality or residential operations; strong analytical and communication skills.
Mandarin Oriental Hotel Group is looking for an Operations Manager, Group Residences to join our Group Residences team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Mandarin Oriental Hotel Group's branded residences portfolio is one of the most respected in the luxury hospitality industry. Supporting both existing residences and new developments globally, the Group Residences team works closely with developers, owners, and operational teams to deliver exceptional residential experiences aligned with Mandarin Oriental's service standards and brand values.
About the job
Based within the Group Residences Department in London or Hong Kong, the Operations Manager, Group Residences is responsible for supporting branded residential projects and operational initiatives across the global portfolio. The role supports development, pre-opening, operational excellence, reporting, financial analysis, stakeholder engagement, and strategic projects. The Operations Manager, Group Residences reports to the Director, Group Residences.
As Operations Manager, Group Residences, you will be responsible for the following duties:
- Supporting the delivery of operational excellence and strategic initiatives across Mandarin Oriental's global residences portfolio.
- Support residential projects globally throughout development, pre-opening, opening, and operational phases.
- Assist with portfolio growth initiatives, operational programmes, and strategic departmental projects.
- Conduct operational, financial, and industry research and analysis to support decision-making.
- Support budget preparation, expense tracking, management fee reporting, and financial analysis.
- Develop and maintain operational reports, presentations, manuals, standards, and collateral materials.
- Support implementation of operational technology programmes and digital solutions.
- Assist with operational audits, compliance reviews, quality assurance initiatives, and sustainability programmes.
- Support developer, owner, board, and stakeholder communications.
- Contribute to the development and standardisation of residential operating procedures across the portfolio.
- Assist with new project openings, operational readiness activities, and residential training initiatives.
- Support residential marketing initiatives and owner engagement programmes.
As Operations Manager, Group Residences, we expect from you:
- An organised and analytical professional with luxury hospitality or residential operations experience and the ability to work across a global portfolio.
- Bachelor's degree or equivalent educational experience.
- Minimum 5 years of experience in luxury residential, community management, hospitality operations, or related environments.
- Strong analytical, financial, organisational, and project management skills.
- Excellent verbal and written communication abilities.
- High level of proficiency in PowerPoint, reporting, presentations, and business documentation.
- Strong business acumen and ability to work effectively across multiple stakeholders and functions.
- Experience supporting operational projects, property openings, or portfolio initiatives is highly desirable.
- Ability to work independently in a fast-paced global environment and manage multiple priorities effectively.
- Flexible working hours to support a global portfolio and international stakeholders.
- High attention to detail and commitment to maintaining high standards.
Our commitment to you
- Learning & Development: Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
- MOstay: When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
- Health & Colleague Wellness: Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
- Retirement Plans: When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
We’re Fans. Are you?
Operations Manager, Group Residences in London employer: Mandarin Oriental Hotel Group Limited
Mandarin Oriental Hotel Group is an exceptional employer that values integrity, respect, and teamwork, fostering a culture of growth and development. Located in London, the Senior Manager, Projects Finance role offers unique opportunities for professional advancement within a globally recognised luxury brand, alongside comprehensive health benefits, wellness programmes, and the chance to enjoy complimentary stays at our prestigious hotels worldwide. Join us and be part of a team that celebrates success together while delivering legendary service inspired by Asian heritage.
Contact Details:
Mandarin Oriental Hotel Group Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager, Group Residences in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
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✨Reach Out Directly to Mandarin Oriental Hotel Group Limited
Don't be shy about reaching out to Mandarin Oriental Hotel Group Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Operations Manager, Group Residences in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Mandarin Oriental Hotel Group Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Mandarin Oriental Hotel Group Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
