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- Tasks: Ensure guest satisfaction with warm, personalised service at the luxury front desk.
- Company: Prestigious hospitality group in Greater London committed to excellence.
- Benefits: Competitive salary, inclusive work environment, and opportunities for career growth.
- Why this job: Join a dedicated team and make a real impact on guest experiences.
- Qualifications: Strong communication skills and experience in the hospitality sector.
- Other info: Focus on sustainability and inclusivity in a thriving work environment.
The predicted salary is between 36000 - 60000 £ per year.
A prestigious hospitality group in Greater London seeks a Reception Supervisor for its Front Office department. This role focuses on ensuring guest satisfaction through warm, personalized service and effective handling of arrivals and departures.
The ideal candidate will possess strong communication skills, a knack for problem-solving, and experience in the hospitality sector. Join a team dedicated to excellence and contribute to our commitment to sustainability and inclusivity within a thriving work environment.
Guest Experience Supervisor - Luxury Front Desk in London employer: Mandarin Oriental Hotel Group Limited
Contact Detail:
Mandarin Oriental Hotel Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Supervisor - Luxury Front Desk in London
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at luxury hotels. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your personality! When you get an interview, let your warm and welcoming nature shine through. Remember, they’re looking for someone who can create memorable experiences for guests.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experience where you’ve solved problems or handled difficult guests. This will show you’re ready to tackle challenges head-on.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Guest Experience Supervisor - Luxury Front Desk in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see how you connect with the idea of providing warm, personalised service. Share a little about yourself and why you're passionate about guest experience.
Highlight Relevant Experience: Make sure to showcase any previous roles in hospitality, especially those that involved front desk duties. We love seeing how your past experiences can contribute to our commitment to excellence and guest satisfaction.
Communicate Clearly: Strong communication skills are key for this role. Keep your application clear and concise, and don’t forget to proofread! We appreciate attention to detail, so make sure your writing reflects that.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Mandarin Oriental Hotel Group Limited
✨Know the Company Inside Out
Before your interview, take some time to research the hospitality group. Understand their values, commitment to sustainability, and what sets them apart in the industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Guest Experience Supervisor, strong communication is key. Prepare examples from your past experiences where you effectively communicated with guests or resolved issues. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully handled challenging situations in the hospitality sector. Be ready to discuss how you approached these problems and what the outcomes were. This will highlight your ability to think on your feet and ensure guest satisfaction.
✨Emphasise Your Commitment to Inclusivity
Given the company's focus on inclusivity, be prepared to discuss how you’ve fostered an inclusive environment in your previous roles. Share any initiatives you've been part of or ideas you have for promoting inclusivity at the front desk. This will show that you align with their values.
