Director of Housekeeping in London

We are recruiting for a Director of Housekeeping to join our team at Mandarin Oriental Hyde Park, London.

Shift Pattern: 39 hours, 5 days per week (rotating shift basis Monday to Sunday). Shift patterns vary from morning, evening, and night shifts (including weekends and bank holidays); flexibility required.

Responsibilities:

• Ensure that departmental administration is carried out efficiently and log-in systems are accurate at all times.
• Monitor and administer payroll forecasts & actual through effective planning.
• Monitor expenditure, ensuring compliance with the annual budget.
• Source and implement efficient set-up for guest amenities and linen supplies.
• Ensure all linen is maintained in accordance with operation needs of par stock whilst building a relationship with third-party suppliers, raising concerns of rejects and quality when needed.

Qualifications:

• Collaboration & Relationship Building
• People Development
• Results Orientation

Benefits:

• Learning & Development. MOstay programme offers complimentary nights and attractive rates on rooms.
• Health & Colleague Wellness programmes.
• Retirement Plans.
• Access to discounts and deals with over 500 retailers, including gym memberships and travel deals.
• 50% F&B & Spa discount on property.
• Special MO discounted rate at AnytimeFitness gyms (£30 per month or £300 per annum).
• Complimentary Westfield Healthcare cash plan, children added at no extra cost.
• Colleague Experience Stay in-house with breakfast included upon completed probation.
• Friends & Family hotel rate and Spa discount.
• 1 paid Charity Day per year.
• Season ticket loan & cycle to work scheme.
• £750 recruitment referral bonus.
• Free meals on duty & uniform dry-cleaning services.
• Increased holiday entitlement with Length of Service, up to 33 days off.
• Subsidised podiatry sessions.
• Free Life Assurance benefits whilst in service.
• Access to Hospitality Action’s Employee Assistance Programme.
• Employee Recognition Programmes.
• Social, wellbeing, charity, and sporting events throughout the year.

Sustainability:

Mandarin Oriental Hyde Park, London is a proudly certified Global Sustainable Tourism Council (GSTC) hotel. Corporate responsibility values are deeply ingrained and sustainability implications are carefully considered with every decision across the Group, aligning our sustainable development efforts with the GSTC criteria. We strive for a better future for the next generation. Protecting the environment, people and communities are the fundamental pillars to which we devote our efforts. We are very proud of the initiatives our colleagues have implemented to help us on the path to achieving our sustainability goals, such as single-use plastic elimination, ethical supply chain and procurement, community and colleague engagement, technology practices and waste reduction.

Diversity & Inclusion:

We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate. All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.

Eligibility to Work in the UK:

All candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.