At a Glance
- Tasks: Drive revenue growth and manage key accounts in a luxury hotel environment.
- Company: Join the award-winning Mandarin Oriental, known for exceptional service and luxury experiences.
- Benefits: Enjoy competitive salary, health benefits, wellness programmes, and unique learning opportunities.
- Other info: Work in a fast-paced environment with excellent career development prospects.
- Why this job: Be part of a dynamic team that values integrity, respect, and a growth mindset.
- Qualifications: 7+ years in hotels or travel trade with strong sales and analytical skills.
The predicted salary is between 80000 - 100000 € per year.
Mandarin Oriental is looking for a Director, Global Sales to join our Global Sales team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
About the job
Based at the Corporate Office in London, within the Commercial function, the Director, Global Sales plays a key role in driving revenue growth across the global portfolio. The role focuses on strategic account management, business development, and the implementation of a well-defined sales strategy in line with Mandarin Oriental objectives and targets. Acting as a key commercial partner, this position supports hotels and corporate teams in maximising revenue opportunities and strengthening client relationships across key markets.
The Director, Global Sales operates with a strong commercial mindset, deep market knowledge, and a results-driven approach, enabling both senior leadership and hotel teams to enhance performance through targeted sales initiatives, data-driven insights, and effective client engagement.
- Account Management & Business Development
- Manage a portfolio of top accounts in line with the regional account list, evaluating and executing key account plans to drive revenue growth.
- Deliver against the Sales Incentive Plan (KPIs) in alignment with Global Sales strategy, including annual account reviews, proactive client engagement, and targeted prospecting.
- Proactively drive Group business across the existing client base and wider market, identifying opportunities for incremental revenue growth.
- Actively manage and grow market share within the Fan Club portfolio and support programme development.
- Client Engagement & Sales Strategy
- Build and maintain strong client relationships by understanding business needs and aligning solutions to drive engagement and bookings.
- Leverage sales strategies, tools, and systems to maximise account performance and conversion.
- Plan, manage, and participate in regional and global sales events, including client engagement initiatives and educational programmes.
- Hotel & Corporate Collaboration
- Strategically support hotels through participation in performance calls, internal business reviews, and regional revenue/sales meetings.
- Maintain strong working relationships with all Mandarin Oriental hotels and Head Office teams to ensure alignment and effective collaboration.
- Ensure timely, informative responses to enquiries, quality lead generation, and thorough qualification of accounts.
- Market Intelligence & Performance Analysis
- Monitor and report on market trends, competitor activities, and client feedback to support strategic decision-making.
- Analyse and interpret data from tools such as Hotelligence/Agency360, STR, and Power BI to track performance and identify growth opportunities.
As Director, Global Sales, we expect from you:
- Bachelor's degree preferably in Hotel Management, Business Administration, or Marketing.
- 7+ years' experience in hotels, travel trade, or a similar fast-paced industry, with Global Sales experience considered an asset.
- Strong expertise in the UK travel market.
- Proven track record of delivering against ambitious revenue and growth targets.
- Demonstrated ability to develop and grow key accounts and influence senior stakeholders.
- Excellent interpersonal, communication, and presentation skills.
- Strong analytical skills with the ability to interpret data and support decision-making.
- Highly adaptable, with the ability to manage shifting priorities in a fast-paced environment.
- Fluent in English; additional European languages are advantageous.
Our Commitment to You
- Learning & Development: Your success is our success. We craft unique programmes for every stage of your career so you can grow continuously.
- MOstay: Enjoy complimentary nights and attractive rates at Mandarin Oriental properties worldwide.
- Health & Wellness: Your wellbeing matters to us. We offer global health benefits and wellness programmes.
- Retirement Plans: We reciprocate your commitment with competitive retirement plans.
- Local Benefits: Competitive salary and benefits package.
Director, Global Sales in London employer: Mandarin Oriental Hotel Group Limited
Mandarin Oriental is an exceptional employer that prioritises employee growth and development, offering tailored learning programmes to support your career journey. With a strong commitment to health and wellness, employees enjoy global benefits, including complimentary stays at luxurious properties worldwide. Located in the vibrant city of London, the Corporate Office fosters a collaborative work culture where integrity and respect are paramount, making it an ideal environment for those looking to thrive in the hospitality industry.
Contact Detail:
Mandarin Oriental Hotel Group Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Director, Global Sales in London
✨Tip Number 1
Network like a pro! Get out there and connect with industry folks, attend events, and join relevant groups. The more people you know, the better your chances of landing that Director, Global Sales role.
✨Tip Number 2
Show off your expertise! Prepare to discuss your market knowledge and sales strategies in detail during interviews. We want to see how you can drive revenue growth and strengthen client relationships.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your pitch. Focus on your achievements and how they align with Mandarin Oriental's goals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Mandarin Oriental family.
We think you need these skills to ace Director, Global Sales in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you love the hospitality industry and why you're excited about joining Mandarin Oriental. A genuine passion can really set you apart from the crowd.
Tailor Your CV:Make sure your CV is tailored specifically for the Director, Global Sales position. Highlight your relevant experience in account management and business development, and don’t forget to mention any achievements that align with the job description. We love seeing how your skills match our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us your story! Use it to explain why you’re the perfect fit for this role and how your previous experiences have prepared you for success at Mandarin Oriental. Keep it engaging and professional, and make sure to connect your background to our values.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there. Let’s make this happen together!
How to prepare for a job interview at Mandarin Oriental Hotel Group Limited
✨Know Your Market
Before the interview, dive deep into the UK travel market and Mandarin Oriental's position within it. Understand their key competitors and recent trends. This knowledge will not only impress your interviewers but also help you articulate how you can drive revenue growth effectively.
✨Showcase Your Success Stories
Prepare specific examples of how you've successfully managed accounts and driven sales in previous roles. Use metrics to quantify your achievements, like percentage increases in revenue or successful client engagements. This will demonstrate your results-driven approach and ability to meet ambitious targets.
✨Engage with Their Values
Familiarise yourself with Mandarin Oriental's commitment to integrity, respect, and a growth mindset. Be ready to discuss how these values resonate with you and how you've embodied them in your professional journey. This alignment will show that you're not just a fit for the role, but for the company culture as well.
✨Prepare Questions That Matter
Think of insightful questions to ask during the interview that reflect your understanding of the role and the company. Inquire about their sales strategies, how they measure success, or what challenges they foresee in the market. This shows your genuine interest and strategic thinking.
