IT Assistant

We’re looking for an IT Assistant to join our IT team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

As an IT Assistant at Mandarin Oriental Hyde Park, London, we expect from you:

• Provide hotel guests and colleagues with 1st line support.
• Assembling and configuring networks and services.
• Establishing network users, directors and security.
• Performing network troubleshooting.
• Installing, configuring and maintaining computer hardware and software.

As an IT Assistant, you will be working on a rotating shift basis, Monday to Sunday, 39 hours a week. Shift patterns will vary from morning, evening, and night shifts (including weekends and bank holidays), so flexibility is required where applicable.

To be a successful IT Assistant, you will have:

• Strong communication: ability to explain tech issues to non-technical colleagues and guests.
• Patience and guest service mindset (the agility to provide quick fixes).
• Flexibility: The hotel operates 24/7, so availability for shifts or emergency calls may be required.
• Teamwork: work closely with our operational and back office departments.
• Good technical skills: Covering Hardware & Software Support, Networking and Connectivity, Cyber security and Data Protection and Hotel Systems Knowledge.

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world.
• Health & Colleague Wellness. Finding the right work‑life balance is important. Your wellbeing matters to us.
• Retirement Plans. When you show commitment to us, we reciprocate.
• Access to discounts and deals with over 500 popular high street retailers.
• 50% F&B & Spa discount on property.
• Complimentary Westfield Healthcare cash plan, children added at no extra cost.
• Colleague Experience Stay in‑house with breakfast included upon completed probation.
• Friends & Family hotel rate and Spa discount.
• 1 paid Charity Day per year to dedicate to a charity of your choice.
• Season ticket loan & cycle to work scheme.
• £750 recruitment referral bonus.
• Free meals on duty & uniform dry cleaning services.
• Increased holiday entitlement with Length of Service, up to 33 days off.
• Subsidised podiatry sessions with our incredible Bastien pedicurists.
• Free Life Assurance benefits whilst in service.
• Access to Hospitality Action’s Employee Assistance Programme.
• Employee Recognition Programmes.
• Social, wellbeing, charity, and sporting events throughout the year.

SUSTAINABILITY AT MANDARIN ORIENTAL HYDE PARK, LONDON. Mandarin Oriental Hyde Park, London is a proudly certified Global Sustainable Tourism Council (GSTC) hotel. Corporate responsibility values are deeply ingrained in Mandarin Oriental’s culture, and sustainability implications are carefully considered with every decision across the Group.

DIVERSITY & INCLUSION. We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long‑term success of our people, our business and the societies and economies in which we operate.

ELIGIBILITY TO WORK IN THE UK. Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.