At a Glance
- Tasks: Support regional operations and strategic initiatives across luxury hotels.
- Company: Join the award-winning Mandarin Oriental, known for exceptional guest experiences.
- Benefits: Gain hands-on experience, exposure to senior leaders, and develop key skills.
- Other info: Collaborative, multicultural environment with excellent career growth opportunities.
- Why this job: Make an impact in luxury hospitality while learning from industry experts.
- Qualifications: Pursuing or completed a degree in relevant fields with strong analytical skills.
The predicted salary is between 49500 - 60500 £ per year.
Are you a master of craft?
Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly?
Do you embrace a growth mindset?
We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the world's most luxurious hotels, resorts and residences.
Renowned for creating exceptional guest experiences inspired by Asian heritage, the Group continues to expand its global portfolio while setting new standards in luxury hospitality.
About the Job
Based at the Mandarin Oriental Hotel Group Corporate Office in London , the Intern, Regional Operations (Europe & Americas) will support the Regional Operations team responsible for overseeing operational performance across Mandarin Oriental's hotel portfolio in Asia and the Middle East.
This is a full-time internship with a commitment of 6 months , providing valuable exposure to hotel operations, business performance, project management and corporate leadership.
The successful candidate will work closely with senior leaders and gain insight into the strategic and operational initiatives that support Mandarin Oriental's portfolio across multiple markets.
The role reports to the Regional Vice President, Operations, Europe & Americas.
- As Intern, Regional Operations (Europe & Americas), you will be responsible for:
- Supporting regional operational projects and strategic initiatives across multiple hotels and markets.
- Assisting with the preparation of reports, presentations, briefing materials and business updates for senior leadership.
- Conducting research and analysis to support operational reviews, performance discussions and decision-making.
- Maintaining project trackers, dashboards, action logs and supporting documentation.
- Assisting with performance monitoring and the preparation of operational and business performance reports.
- Coordinating activities and follow-up actions with General Managers, hotel leadership teams and regional functional leaders.
- Supporting cross-functional initiatives involving Operations, Commercial, Finance, Food & Beverage, Human Resources and other corporate departments.
- Using AI tools, including Microsoft Copilot, to support content development, analysis and workflow efficiency.
- Providing administrative and project coordination support to the Regional Operations team.
- As Intern, Regional Operations (Europe & Americas), we expect from you:
- Currently pursuing, or recently completed, a degree in Hospitality Management, Business Administration, Hotel Management, Finance, Economics, Data Analytics or a related discipline.
- Available to commit to a full-time internship for 3 to 6 months based in Hong Kong.
- Strong written and verbal communication skills in English.
- Strong analytical skills and attention to detail.
- Excellent organisational skills with the ability to manage multiple priorities simultaneously.
- Proficient in Microsoft Office applications, particularly Excel, Power Point, Word and Teams.
- Comfortable using AI and digital tools to improve productivity and support business activities.
- Proactive, curious and eager to learn in a dynamic corporate environment.
- Able to work collaboratively with stakeholders across different functions, cultures and regions.
Benefits
- Hands-on experience supporting regional operations within a leading global luxury hospitality company.
- Direct exposure to senior leaders and corporate decision-making processes.
- Opportunity to contribute to operational and strategic projects across multiple countries and markets.
- Development of business analysis, project management and stakeholder management skills.
- Collaborative and multicultural working environment at Mandarin Oriental's Corporate Office in London.
We're Fans. Are you?
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Intern, Regional Operations employer: Mandarin Oriental Hotel Group Limited
The Mandarin Oriental Hotel Group Limited is an exceptional employer, offering a vibrant work culture in the heart of London that fosters innovation and collaboration. Employees benefit from a competitive package, continuous professional development opportunities, and unique perks that enhance both personal and career growth, making it a rewarding place to thrive in the hospitality industry.
Contact Details:
Mandarin Oriental Hotel Group Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Intern, Regional Operations
✨Get to Know Your Local Hotspots
In the hospitality food service game, it’s essential to know the local scene. Spend some time visiting restaurants, cafes, and bars in your area, especially those you’d love to work at. Chat with the staff, show genuine interest, and drop off your CV—some places prefer in-person applications over online submissions!
✨Leverage Your University’s Network
If you’re currently a student, don’t forget to tap into your university’s career services. They often have exclusive internship opportunities in hospitality, and they might host job fairs or networking events specifically for students. Use these platforms to connect with employers like Mandarin Oriental Hotel Group Limited—a solid foot in the door!
✨Showcase Your Personality
When applying for internships in the food service industry, a great personality can set you apart. Use your social media profiles to show off your passion for food and hospitality. Post about your favourite dishes, share reviews, or even blog about your experiences in culinary adventures. Employers love to see that spark!
✨Get Involved in Local Events
Participate in local food festivals, pop-up events, or culinary classes. These are fantastic opportunities to network and get to know people in the industry. Many times, internship offers pop up from these engagements, so keep your eyes open and be ready to seize the moment!
We think you need these skills to ace Intern, Regional Operations
Some tips for your application 🫡
Show Off Your Customer Service Skills:In the hospitality-food-service game, customer service is key! Make sure your CV lists any relevant experience and highlights your ability to communicate with customers. Describe any roles where you've handled inquiries or resolved issues, as this will show that you can keep guests happy and engaged.
Include Relevant Certifications:Got any food safety, hygiene, or customer service certifications? Don’t forget to include them in your application! These can give you the edge we need at Mandarin Oriental Hotel Group Limited because they demonstrate your knowledge of industry standards and commitment to excellent service.
Craft a Passionate Cover Letter:For an internship, showcase your enthusiasm for the hospitality industry in your cover letter. Tell us why you're eager to learn and how this experience will help you grow. Mention any particular areas of interest within the food service sector – it’ll make your application stand out!
Tailor Your Application to Mandarin Oriental Hotel Group Limited:Every place has its vibe! Research Mandarin Oriental Hotel Group Limited and tailor your application materials to reflect our mission and values. This might mean tweaking your CV to highlight experiences that align with our style or mentioning specific reasons why you want to join our team in your cover letter.
How to prepare for a job interview at Mandarin Oriental Hotel Group Limited
✨Show Your Passion for Service
In hospitality, it's all about that warm, welcoming vibe! We should demonstrate our enthusiasm for customer service during the interview. Think of examples where you've gone above and beyond for someone — even if it's just helping a friend or family member. It's not just about experience; your attitude counts for a lot in this field.
✨Master the Menu
If you're applying for an internship at Mandarin Oriental Hotel Group Limited, spend some time looking at their menu or services. Get familiar with their special dishes or unique offerings and be ready to talk about what excites you about them. This knowledge can impress the interviewers and show that you're genuinely interested in what they do.
✨Be Ready for Scenario-Based Questions
Expect some questions that put you in hypothetical situations, like how you'd handle a difficult customer. Prepare by thinking through a few scenarios beforehand and how you would respond. This will help showcase your problem-solving skills and calm demeanour — essential traits in hospitality!
✨Highlight Your Willingness to Learn
As an intern, they want to see that you’re eager to absorb knowledge and develop your skills. Make sure to express your interest in not just doing tasks, but actually learning the ropes of the industry. Share what you hope to take away from the internship at Mandarin Oriental Hotel Group Limited, whether it's mastering specific equipment or learning about team dynamics.
