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- Tasks: Ensure guest satisfaction with warm, personalised service at the luxury front desk.
- Company: Prestigious hospitality group in Greater London committed to excellence.
- Benefits: Competitive salary, inclusive work culture, and opportunities for career growth.
- Why this job: Join a dedicated team and make a real impact on guest experiences.
- Qualifications: Strong communication skills and experience in the hospitality sector.
- Other info: Thriving work environment focused on sustainability and inclusivity.
The predicted salary is between 36000 - 60000 £ per year.
A prestigious hospitality group in Greater London seeks a Reception Supervisor for its Front Office department. This role focuses on ensuring guest satisfaction through warm, personalized service and effective handling of arrivals and departures.
The ideal candidate will possess strong communication skills, a knack for problem-solving, and experience in the hospitality sector. Join a team dedicated to excellence and contribute to our commitment to sustainability and inclusivity within a thriving work environment.
Guest Experience Supervisor - Luxury Front Desk employer: Mandarin Oriental Hotel Group Limited
Contact Detail:
Mandarin Oriental Hotel Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Supervisor - Luxury Front Desk
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at luxury hotels. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your personality! When you get an interview, let your warm and welcoming nature shine through. Remember, they’re looking for someone who can create memorable experiences for guests.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experience where you’ve solved problems or handled difficult guests. This will show you’re ready to tackle challenges head-on.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Guest Experience Supervisor - Luxury Front Desk
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see how you connect with the idea of providing warm, personalised service. Share a little about yourself and why you’re passionate about guest experience.
Highlight Relevant Experience: Make sure to showcase your experience in the hospitality sector. We’re looking for someone who knows their way around a front desk, so mention any previous roles that involved guest interactions or problem-solving.
Tailor Your Application: Don’t just send a generic application! Tailor it to our specific role by referencing the job description. Talk about how your skills align with ensuring guest satisfaction and contributing to our commitment to sustainability and inclusivity.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Mandarin Oriental Hotel Group Limited
✨Know the Company Inside Out
Before your interview, do some homework on the hospitality group. Understand their values, commitment to sustainability, and what sets them apart in the industry. This will not only impress your interviewers but also help you tailor your answers to align with their mission.
✨Showcase Your Communication Skills
As a Guest Experience Supervisor, strong communication is key. Prepare examples of how you've effectively communicated with guests or resolved conflicts in the past. Practising these scenarios can help you articulate your experiences clearly during the interview.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully handled challenging situations in the hospitality sector. Be ready to discuss these examples, focusing on your thought process and the positive outcomes. This will highlight your ability to think on your feet and ensure guest satisfaction.
✨Emphasise Your Commitment to Inclusivity
Given the company's focus on inclusivity, be prepared to discuss how you've fostered an inclusive environment in previous roles. Share your thoughts on why inclusivity matters in hospitality and how it enhances the guest experience.
