Global Sales Excellence Coordinator

Mandarin Oriental is looking for a Coordinator to join our Global Sales Excellence team at the London Corporate Office.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts, and residences located in prime destinations around the world, with a strong development pipeline. Recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

About the job

The Global Sales Excellence Coordinator will support specific project-related tasks to drive sales effectiveness and enablement, currently performed by the Global Sales Excellence Team. They will assist with ongoing projects to free up time for new, value-added initiatives that enhance Commercial Leadership & Excellence for Global Sales and Property Sales.

Additionally, the Coordinator will play a crucial role in the relaunch and maintenance of the Fan Club Program.

Aligned with our 10-year strategy, there are significant new projects and initiatives to undertake, requiring additional support.

Responsibilities of a Global Sales Excellence Coordinator include:

1. Sales Team Effectiveness (20%)
   • Support annual NAL process
   • Assist in creating, publishing, and tracking the MwMO (Global Sales Calendar), participant & budget management, reporting, and evaluations
   • Collaborate with the Trade Marketing Manager to enhance sales effectiveness
2. Revenue Tracking & Data Hygiene (15%)
   • Support quarterly revenue reconciliation for the Global Sales Team
   • Identify root causes of data hygiene issues in HMS (quarterly)
3. Operational Excellence/Administrative Support (15%)
   • Assist with sales training logistics, evaluations, and recharges
   • Support Tai Pan Club activities including participant qualification, event planning, and coordination
   • Maintain and enhance the Sales Central page monthly
   • Support Director, GSEx with admin tasks such as expense reports, data analysis, and ad hoc projects
   • Manage budgets weekly
4. Sales Excellence (50%)
   • Coordinate the Fan Club Program, including membership management, system updates, and web content

Performs other duties as assigned to meet operational needs.

Our commitment to you:

• Learning & Development: We craft tailored learning programmes for your career growth.
• MOstay: Enjoy complimentary nights and attractive rates on rooms for you and loved ones.
• Health & Colleague Wellness: Access health benefits and wellness programmes globally.
• Retirement Plans: Benefit from various retirement plans based on your service and role.

We’re Fans. Are you?

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