At a Glance
- Tasks: Support global revenue processes and systems while enhancing training and collaboration.
- Company: Join the award-winning Mandarin Oriental, known for luxury and exceptional service.
- Benefits: Enjoy competitive salary, health benefits, and unique learning opportunities.
- Other info: Opportunities for career growth and complimentary stays at luxury properties.
- Why this job: Be part of a dynamic team driving revenue excellence in luxury hospitality.
- Qualifications: 3+ years in Revenue Management with strong analytical and project management skills.
The predicted salary is between 60000 - 75000 £ per year.
Mandarin Oriental is looking for a Corporate Revenue Operations Manager to join our Revenue Excellence team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
About the job
Based at the Corporate Office in London, within the Commercial function, the Corporate Revenue Operations Manager plays a pivotal role in supporting the Global Revenue Management organisation. The role strategically manages revenue processes, systems, and training to maximise efficiency, accuracy, and profitability across the global hotel portfolio. Acting as a central point of expertise, this position ensures the smooth running of revenue operations, governance, and cross-functional collaboration between Corporate and on-property Revenue teams.
The Corporate Revenue Operations Manager operates with deep technical knowledge, strategic thinking, and a continuous improvement mindset, enabling senior leadership and hotel teams to optimise revenue generation through effective tools, policies, and processes.
As Corporate Revenue Operations Manager, you will be responsible for the following duties:
- Hotel & Corporate Support: Provide daily assistance to hotels on revenue-related issues, from system challenges to operational queries. Act as a bridge between hotels and the corporate office, delivering constructive upward feedback on training gaps and property-specific challenges. Serve as a knowledgeable resource for Revenue Management colleagues across Regional and Corporate teams. Lead and coordinate revenue-related projects, including new process launches, global initiatives, and individual hotel projects such as VAT changes and room reconfigurations. Oversee the Central Revenue site as a central repository, including regular posting of best practices, SOPs, and revenue-related announcements.
- Material Management: Create and maintain Revenue Management documentation, training materials, and e-learning resources. Develop, review, and amend Standard Operating Procedures (SOPs) in response to new systems, processes, or enhancements. Produce comprehensive user guides for newly introduced systems to ensure effective understanding and utilisation.
- Training Oversight: Support the development, rollout, and delivery of Revenue Management best practices, tools, and processes across hotels. Coordinate onboarding for new Revenue colleagues, introducing them to established standards, best practices, and Revenue Policies & Procedures. Assist in formulating and executing strategic training plans for individual hotels, ensuring alignment with organisational goals.
- Revenue Systems Oversight: Act as the corporate-level IDeaS G3 expert, exploring new products to further enhance Revenue Management usage and engagement. Strategically leverage new system capabilities to achieve faster deliverables, enhance integrations, and drive continuous improvement. Generate and manage user access for revenue systems including Lighthouse, TravelCLICK, IDeaS, and STR, ensuring secure and efficient access for authorised users.
- Process & Governance: Create, compile, and maintain a comprehensive library of Revenue Management tools and best practices accessible to the field via Central. Continuously identify opportunities to enhance revenue practices and processes, increasing colleague efficiency across the organisation. Develop structured workflows for Revenue Management practices and system utilisation, streamlining processes for clarity and efficiency.
As Corporate Revenue Operations Manager, we expect from you:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Industry certification in Revenue Management (e.g., Certified Revenue Management Master or equivalent) is highly desirable.
- 3+ years of experience in Revenue Management, preferably within the hospitality industry.
- Experience in cross-functional collaboration and support roles.
- In-depth knowledge of Revenue Management principles and practices.
- IDeaS G3 knowledge and expertise is essential.
- Familiarity with industry-standard revenue systems including SynXis, Lighthouse, TravelCLICK, and STR.
- Excellent Excel skills required; strong analytical and problem-solving abilities.
- Proven experience in developing and delivering training materials.
- Strong project management and coordination skills.
- Ability to convey complex technical information clearly and concisely to varied audiences.
- Strong organisational skills with experience managing documentation repositories and central sites.
- Proactive, strategic mindset with a drive for continuous improvement.
- Fluent in English; additional language proficiency is beneficial in an international setting.
Our Commitment to You:
- Learning & Development: Your success is our success. We craft unique programmes for every stage of your career so you can grow continuously.
- MOstay: Enjoy complimentary nights and attractive rates at Mandarin Oriental properties worldwide.
- Health & Wellness: Your wellbeing matters to us. We offer global health benefits and wellness programmes.
- Retirement Plans: We reciprocate your commitment with competitive retirement plans.
- Local Benefits: Competitive salary and benefits package.
We’re Fans. Are you?
Global Revenue Operations Manager — Training, Systems & Growth employer: Mandarin Oriental Hotel Group Limited
Mandarin Oriental is an exceptional employer that prioritises employee growth and development, offering tailored learning programmes to support your career journey. Located in the vibrant city of London, our corporate office fosters a collaborative work culture where integrity and respect are at the forefront, alongside competitive benefits such as complimentary stays at our luxurious properties worldwide. Join us to be part of a team that not only values your contributions but also encourages a continuous improvement mindset in the dynamic hospitality industry.
Contact Details:
Mandarin Oriental Hotel Group Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Global Revenue Operations Manager — Training, Systems & Growth
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Mandarin Oriental on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the latest trends in revenue management. We want to show that we’re not just familiar with the basics but also passionate about continuous improvement and innovation in the field.
✨Tip Number 3
Practice our answers to common interview questions, especially those related to teamwork and problem-solving. We need to demonstrate how we thrive in collaborative environments and tackle challenges head-on.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role. Plus, it’s a great chance to reiterate why we’re the perfect fit!
We think you need these skills to ace Global Revenue Operations Manager — Training, Systems & Growth
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you love revenue management and the hospitality industry. Share specific examples of your experiences that align with our values and the job description.
Tailor Your CV:Make sure your CV is tailored to the Corporate Revenue Operations Manager role. Highlight relevant skills and experiences that match the job requirements. We’re looking for someone who can demonstrate their expertise in revenue management systems and training, so don’t hold back!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for this position. Use it to explain how your background and skills will help us achieve our goals. Be sure to mention any experience you have with IDeaS G3 or similar systems, as that’s a big plus for us!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Mandarin Oriental!
How to prepare for a job interview at Mandarin Oriental Hotel Group Limited
✨Know Your Revenue Management Inside Out
Make sure you brush up on your knowledge of Revenue Management principles and practices. Be prepared to discuss how you've applied these in previous roles, especially in the hospitality industry. This will show that you’re not just familiar with the concepts but can also implement them effectively.
✨Showcase Your Training Skills
Since the role involves developing and delivering training materials, think of specific examples where you've successfully trained others. Prepare to discuss your approach to creating engaging training content and how you’ve adapted it for different audiences. This will highlight your ability to communicate complex information clearly.
✨Demonstrate Your Project Management Prowess
Be ready to talk about your experience in managing revenue-related projects. Highlight any specific initiatives you've led, focusing on your project management skills and how you coordinated with cross-functional teams. This will illustrate your capability to handle the responsibilities of the role.
✨Embrace a Growth Mindset
Mandarin Oriental values a growth mindset, so come prepared to discuss how you’ve embraced continuous improvement in your career. Share examples of how you’ve identified opportunities for enhancement in processes or systems and the impact it had on your team or organisation.
