Fitness and Wellness Concierge

Mandarin Oriental Hyde Park is looking for a Fitness and Wellness Concierge to join our Spa & Wellness team.

As a Fitness and Wellness Concierge at Mandarin Oriental Hyde Park, London, you will be responsible for:

• Effectively coordinating the usage of the Fitness & Wellness centre.
• Maintaining the cleanliness of the entire Fitness & Wellness centre, particularly the changing rooms, toilets, showers, fitness centre and pool on a daily basis.
• Proactively greeting, interacting, and assisting guests in a professional manner.
• Identifying and reporting defects throughout the Fitness & Wellness centre; notifying maintenance teams immediately of hazards, injuries, equipment or processes that negatively affect operations.
• Ensuring that lockers are stocked with clean linen at all times and removing soiled items.
• Covering receptionist duties as and when required.

You will be working on a rotating shift basis, Monday to Sunday, 39 hours a week. Shift patterns will vary from morning and afternoon shifts (including weekends and bank holidays), so flexibility is required where applicable.

To be a successful candidate, you have experience within a luxury Spa environment or reception experience and are passionate about service and exceeding guest expectations. You have a strong understanding of systems and IT technology, are a strong team player and have excellent communication skills, both written and verbal. Previous Spa or Hotel experience in a 5-star environment is desirable but not essential.

In return, you will receive an array of iconic benefits, such as:

• Excellent career progression with an iconic, luxury, global hotel brand.
• Fantastic learning and development opportunities for all levels of staff.
• 3 complimentary nights per year, increasing to 5 with length of service.
• Discounted stays at our beautiful properties across the Group.
• Access to discounts and deals with over 500 popular high street retailers.
• 50% F&B & Spa discount.
• Complimentary Westfield Healthcare cash plan.
• Colleague Experience Stay in-house with breakfast included upon completed probation.
• Friends & Family hotel rate and Spa discount.
• 1 paid Charity Day per year to dedicate to a charity of your choice.
• Season ticket loan & cycle to work scheme.
• £750 recruitment referral bonus.
• Free meals on duty & uniform dry-cleaning services.
• Increased holiday entitlement with Length of Service, up to 33 days off.
• Subsidized podiatry sessions.
• Free Life Insurance benefits whilst in service.
• Company pension plan.
• Access to Hospitality Action’s Employee Assistance Programme.
• Employee Recognition Programmes.
• Social, wellbeing, charity, and sporting events throughout the year.

Mandarin Oriental Hyde Park, London is a proudly certified Global Sustainable Tourism Council (GSTC) hotel. Corporate responsibility values are deeply ingrained in Mandarin Oriental’s culture, and sustainability implications are carefully considered with every decision across the Group.

We believe a diverse and inclusive culture is better for everyone. All colleagues should be treated fairly and with respect, given equal opportunities, and valued for their contributions.

Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.