At a Glance
- Tasks: Drive revenue growth and manage key accounts in a luxury hotel environment.
- Company: Join the award-winning Mandarin Oriental, known for exceptional service and luxury experiences.
- Benefits: Enjoy competitive salary, health benefits, and complimentary stays at our hotels worldwide.
- Other info: Opportunities for continuous learning and career development in a fast-paced environment.
- Why this job: Be part of a dynamic team that values integrity, respect, and a growth mindset.
- Qualifications: 7+ years in sales, strong communication skills, and a passion for the hospitality industry.
The predicted salary is between 80000 - 100000 € per year.
Mandarin Oriental is looking for a Director, Global Sales to join our Global Sales team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
About the job
Based at the Corporate Office in London, within the Commercial function, the Director, Global Sales plays a key role in driving revenue growth across the global portfolio. The role focuses on strategic account management, business development, and the implementation of a well-defined sales strategy in line with Mandarin Oriental objectives and targets. Acting as a key commercial partner, this position supports hotels and corporate teams in maximising revenue opportunities and strengthening client relationships across key markets.
The Director, Global Sales operates with a strong commercial mindset, deep market knowledge, and a results-driven approach, enabling both senior leadership and hotel teams to enhance performance through targeted sales initiatives, data-driven insights, and effective client engagement.
- Account Management & Business Development
- Manage a portfolio of top accounts in line with the regional account list, evaluating and executing key account plans to drive revenue growth.
- Deliver against the Sales Incentive Plan (KPIs) in alignment with Global Sales strategy, including annual account reviews, proactive client engagement, and targeted prospecting.
- Proactively drive Group business across the existing client base and wider market, identifying opportunities for incremental revenue growth.
- Actively manage and grow market share within the Fan Club portfolio and support programme development.
- Client Engagement & Sales Strategy
- Build and maintain strong client relationships by understanding business needs and aligning solutions to drive engagement and bookings.
- Leverage sales strategies, tools, and systems to maximise account performance and conversion.
- Plan, manage, and participate in regional and global sales events, including client engagement initiatives and educational programmes.
- Hotel & Corporate Collaboration
- Strategically support hotels through participation in performance calls, internal business reviews, and regional revenue/sales meetings.
- Maintain strong working relationships with all Mandarin Oriental hotels and Head Office teams to ensure alignment and effective collaboration.
- Ensure timely, informative responses to enquiries, quality lead generation, and thorough qualification of accounts.
- Market Intelligence & Performance Analysis
- Monitor and report on market trends, competitor activities, and client feedback to support strategic decision-making.
- Analyse and interpret data from tools such as Hotelligence/Agency360, STR, and Power BI to track performance and identify growth opportunities.
As Director, Global Sales, we expect from you:
- Bachelor’s degree preferably in Hotel Management, Business Administration, or Marketing.
- 7+ years’ experience in hotels, travel trade, or a similar fast-paced industry, with Global Sales experience considered an asset.
- Strong expertise in the UK travel market.
- Proven track record of delivering against ambitious revenue and growth targets.
- Demonstrated ability to develop and grow key accounts and influence senior stakeholders.
- Excellent interpersonal, communication, and presentation skills.
- Strong analytical skills with the ability to interpret data and support decision-making.
- Highly adaptable, with the ability to manage shifting priorities in a fast-paced environment.
- Fluent in English; additional European languages are advantageous.
Our Commitment to You
- Learning & Development:Your success is our success. We craft unique programmes for every stage of your career so you can grow continuously.
- MOstay:Enjoy complimentary nights and attractive rates at Mandarin Oriental properties worldwide.
- Health & Wellness:Your wellbeing matters to us. We offer global health benefits and wellness programmes.
- Retirement Plans:We reciprocate your commitment with competitive retirement plans.
- Local Benefits:Competitive salary and benefits package.
Director, Global Sales employer: Mandarin Oriental Hotel Group Limited
Mandarin Oriental is an exceptional employer that prioritises employee growth and development, offering tailored learning programmes to support your career journey. With a strong commitment to health and wellness, competitive retirement plans, and unique benefits like complimentary stays at our luxurious properties worldwide, we foster a collaborative and respectful work culture that thrives on integrity and teamwork. Join us in London, where you can make a significant impact in the global hospitality industry while enjoying the perks of working for a prestigious brand known for its legendary service and innovative luxury experiences.
Contact Detail:
Mandarin Oriental Hotel Group Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Director, Global Sales
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have ties to Mandarin Oriental. A personal introduction can make all the difference in getting your foot in the door.
✨Tip Number 2
Showcase your expertise! Prepare a presentation or a case study that highlights your achievements in global sales. This will not only demonstrate your skills but also your proactive approach to the role.
✨Tip Number 3
Be ready for the interview! Research Mandarin Oriental’s recent projects and market trends. Tailor your responses to show how your experience aligns with their goals and values.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Mandarin Oriental family.
We think you need these skills to ace Director, Global Sales
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through. We want to see how much you love what you do and why you're excited about joining our team at Mandarin Oriental.
Tailor Your CV:Make sure your CV is tailored to the Director, Global Sales position. Highlight your relevant experience in account management and business development, and don’t forget to mention any specific achievements that align with our goals.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us your story. Use it to explain how your skills and experiences make you the perfect fit for this role. Be genuine and connect your past experiences to what we’re looking for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Mandarin Oriental Hotel Group Limited
✨Know Your Market
Before the interview, dive deep into the UK travel market and Mandarin Oriental's position within it. Understand their competitors, recent trends, and how they differentiate themselves in luxury hospitality. This knowledge will help you demonstrate your market expertise and show that you're ready to contribute from day one.
✨Showcase Your Sales Strategy
Prepare to discuss specific sales strategies you've implemented in previous roles. Be ready to share examples of how you've driven revenue growth and managed key accounts. Highlight your results-driven approach and how you align with the company's objectives, as this will resonate well with the interviewers.
✨Build Rapport with the Team
During the interview, focus on building a connection with the interviewers. Show your interpersonal skills by engaging them in conversation and demonstrating your ability to collaborate effectively. Remember, they’re looking for someone who thrives in a team environment, so let your personality shine through!
✨Prepare for Data-Driven Discussions
Since the role involves analysing market trends and performance data, be prepared to discuss how you've used data to inform your sales strategies. Familiarise yourself with tools like Hotelligence or STR, and be ready to explain how you've leveraged insights to drive business decisions in the past.
