At a Glance
- Tasks: Welcome guests, manage appointments, and ensure a top-notch spa experience.
- Company: Join a luxury global hotel brand with a focus on wellness.
- Benefits: Enjoy career progression, discounts, free meals, and health benefits.
- Other info: Flexible shifts, diverse culture, and plenty of social events await you.
- Why this job: Be part of a vibrant team and create memorable experiences for guests.
- Qualifications: Experience in luxury spas or reception, with strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
Responsibilities
- Ensure a high standard of service is maintained throughout the Spa & Wellness.
- Ensure a warm, friendly welcome to all guests at all times.
- Greets all guests upon their arrival, gives new guests tours of property and offers return guests "re-orientations".
- Organize appointment scheduling to maximize use of time and profitability whilst ensuring that the guest’s needs are of first importance.
- Must have the ability to courteously interact and answer all Spa and hotel related questions with guests.
- Complete all daily reception duties as trained by Spa & Wellness Manager / by Spa Reception and Reservations Manager.
- Create and review SOPs as assigned by Spa & Wellness Manager / by Spa Reception and Reservations Manager and make sure they are followed at all times.
Shift Pattern
- Rotating shift basis, Monday to Sunday, 39 hours a week with varied morning and afternoon shifts, including weekends and bank holidays. Flexibility is required.
Qualifications
- Experience within a luxury Spa environment or reception experience and are passionate about service and exceeding guest expectations.
- Strong understanding of systems and IT technology.
- Strong team player with excellent communication skills, both written and verbal.
- Previous Spa or Hotel experience in a 5-star environment is desirable but not essential.
Benefits
- Excellent career progression with an iconic, luxury, global hotel brand.
- Fantastic learning and development opportunities for all levels of staff, with targeted development programs to get you ready for the next step in your career.
- 3 complimentary nights per year, increasing to 5 with length of service.
- Discounted stays at our beautiful properties across the Group.
- Access to discounts and deals with over 500 popular high street retailers, including discounted gym memberships and travel deals.
- 50% F&B & Spa discount.
- Complimentary Westfield Healthcare cash plan, children added at no extra cost.
- Colleague Experience Stay in-house with breakfast included upon completed probation.
- Friends & Family hotel rate and Spa discount.
- 1 paid Charity Day per year to dedicate to a charity of your choice.
- Season ticket loan & cycle to work scheme.
- £750 recruitment referral bonus.
- Free meals on duty & uniform dry-cleaning services.
- Increased holiday entitlement with Length of Service, up to 33 days off.
- Subsidized podiatry sessions with our incredible Bastien pedicurists.
- Free Life Insurance benefits whilst in service.
- Company pension plan.
- Access to Hospitality Action’s Employee Assistance Programme.
- Employee Recognition Programmes.
- Social, wellbeing, charity, and sporting events throughout the year.
Diversity & Inclusion
We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate. All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.
Eligibility to Work in the UK
Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Spa Concierge in City of Westminster employer: Mandarin Oriental Hotel Group Limited
Join a prestigious luxury hotel brand as a Spa Concierge, where you will be part of a vibrant and inclusive work culture that prioritises exceptional service and employee growth. With excellent career progression opportunities, comprehensive benefits including discounted stays, wellness programmes, and a commitment to diversity, this role offers a rewarding environment for those passionate about hospitality and guest satisfaction.
Contact Details:
Mandarin Oriental Hotel Group Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Spa Concierge in City of Westminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Mandarin Oriental Hotel Group Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Mandarin Oriental Hotel Group Limited
Don't be shy about reaching out to Mandarin Oriental Hotel Group Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Spa Concierge in City of Westminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Mandarin Oriental Hotel Group Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Mandarin Oriental Hotel Group Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
