At a Glance
- Tasks: Welcome guests and ensure a smooth front desk experience at our luxury hotel.
- Company: Join the prestigious Mandarin Oriental Mayfair, known for exceptional service and luxury.
- Benefits: Enjoy competitive pay, wellness programmes, and discounts at over 700 retailers.
- Other info: Flexible shifts and unique learning opportunities await you in this exciting role.
- Why this job: Be part of a dynamic team in a vibrant environment while growing your career.
- Qualifications: Strong communication skills and a passion for hospitality are essential.
The predicted salary is between 30000 - 40000 £ per year.
Mandarin Oriental Mayfair is looking for a Front Office Executive to join our Rooms Division team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
About the job
Based at the Mandarin Oriental Mayfair within the Rooms Division Department in London, the Front Office Executive is responsible for the smooth running of the front of house desk. Acting as an ambassador for the brand and delivering a warm and personalised experience to our guests and residents. The Front Office Executive reports to the Room Division Manager.
As Front Office Executive, you will be responsible for the following duties:
- Warmly welcoming our guests to Mandarin Oriental service standards.
- Performing check in and check out duties alongside daily Front Office administrative tasks all to Mandarin Oriental’s standards.
- Interacting confidently with our guests promoting our services and facilities.
- Someone curious who will naturally be wanting to know what is happening within the Hotel and surrounding area.
- Liaising with other departments to ensure good communication is kept and overall service is sleek.
As Front Office Executive, we expect from you:
- Working on a rotating shift basis, Monday to Sunday, 40 hours a week. Shift patterns will vary from morning, evening, and night shifts (including weekends and bank holidays), so flexibility is required where applicable.
Our commitment to you:
- Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
- Health & Colleague Wellness. Finding the right work‑life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
- Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
- A competitive salary and benefits packages.
- Great F&B discounts in Mandarin Oriental Mayfair, London & our London sister property; Mandarin Oriental Hyde Park, London.
- Discounts at 700+ Retailers & Supermarkets.
DIVERSITY & INCLUSION. We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long‑term success of our people, our business and the societies and economies in which we operate. All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.
ELIGIBILITY TO WORK IN THE UK. Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Lux Front Office Exec - Rooms Division (Mayfair) in City of Westminster employer: Mandarin Oriental Hotel Group Limited
Mandarin Oriental Mayfair is an exceptional employer that prioritises employee growth and wellbeing, offering tailored learning and development programmes to help you thrive in your career. With a commitment to work-life balance, our colleagues enjoy generous benefits including the MOstay programme for complimentary hotel stays worldwide, competitive salaries, and health and wellness initiatives. Join a diverse and inclusive team where your contributions are valued, and experience the vibrant atmosphere of one of London's most luxurious hotels.
Contact Details:
Mandarin Oriental Hotel Group Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Lux Front Office Exec - Rooms Division (Mayfair) in City of Westminster
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Mandarin Oriental Mayfair. Understand their values and what makes them unique. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your people skills! As a Front Office Executive, you'll be the face of the hotel. Role-play common scenarios with friends or family to boost your confidence in welcoming guests and handling inquiries. The more comfortable you are, the better you'll shine during the interview!
✨Tip Number 3
Show off your flexibility! Since the role involves various shifts, be ready to discuss your availability. Highlight any previous experience working in similar environments where adaptability was key. This will demonstrate that you're ready to embrace the dynamic nature of the job.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and enthusiasm. Plus, it’s a great way to ensure your application gets the attention it deserves!
We think you need these skills to ace Lux Front Office Exec - Rooms Division (Mayfair) in City of Westminster
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the Mandarin Oriental brand.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Front Office Executive role. We love seeing candidates who understand our values and can demonstrate how they fit into our team.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great fit for the position.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining the #MOfamily!
How to prepare for a job interview at Mandarin Oriental Hotel Group Limited
✨Know the Brand Inside Out
Before your interview, take some time to research Mandarin Oriental and its values. Understand their commitment to luxury service and how they embrace a growth mindset. This will help you align your answers with their expectations and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Front Office Executive, you'll be the face of the hotel. Prepare examples from your past experiences where you've delivered exceptional customer service. Highlight situations where you went above and beyond to ensure guest satisfaction, as this will resonate well with the interviewers.
✨Demonstrate Team Spirit
The job requires working closely with other departments, so it's crucial to show that you thrive in a team environment. Share stories that illustrate your ability to collaborate effectively and communicate openly with colleagues to enhance the overall guest experience.
✨Be Ready for Flexibility Questions
Since the role involves varying shift patterns, be prepared to discuss your availability and flexibility. Show that you're adaptable and willing to work different shifts, including weekends and bank holidays, as this is essential for the position.
