Hotel Manager in City of Westminster

We’re looking for a Hotel Manager to join our Executive Office. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award‑winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought‑after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting‑edge of luxury experiences. Mandarin Oriental Hyde Park is London’s most iconic address. It’s another world – a world of Oriental luxury and the most attentive service. A world that’s all about our guests.

Responsibilities

• Formulation and implementation of strategy related to the hotel’s daily operational needs ensuring consistent guest services, colleague productivity, and safety while constantly striving for improvement.
• Will execute all operational and strategic initiatives that have been discussed, providing feedback and alternatives.
• Formulation and implementation of the hotel’s involvement in the local community together with the DOCME and DOC.
• Development of lower and middle management executives through coaching, mentoring, and general communications.
• To use the Balanced Score Card and other appraisal formats as tools for goals and target settings and to engage in feedback.
• To work with the Director of Residences, to ensure the partnership between MOLON and OHP is being maximised and that colleagues are engaged and integrated.
• To keep abreast of newest trends and innovations in the marketplace and be aware of competitors.

Qualifications

To be a successful Hotel Manager candidate, you must have previous experience as a Hotel Manager in a Luxury Environment. You must have excellent verbal and written communication, work well under pressure in a fast‑paced environment. You must be highly responsible and reliable and have the ability to build relationships internally and externally with colleagues and key stakeholders.

Benefits

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work‑life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
• Access to discounts and deals with over 500 popular high‑street retailers, including discounted gym memberships and travel deals.
• 50% F&B & Spa discount on property.
• Special MO discounted rate at Anytime Fitness gyms across the world (£30 per month or £300 per annum).
• Complimentary Westfield Healthcare cash plan, children added at no extra cost.
• Colleague Experience Stay in‑house with breakfast included upon completed probation.
• Friends & Family hotel rate and Spa discount.
• 1 paid Charity Day per year to dedicate to a charity of your choice.
• Season ticket loan & cycle to work scheme.
• £750 recruitment referral bonus.
• Free meals on duty & uniform dry‑cleaning services.
• Increased holiday entitlement with Length of Service, up to 33 days off.
• Subsidised podiatry sessions with our incredible Bastien pedicurists.
• Free Life Assurance benefits whilst in service.
• Access to Hospitality Action’s Employee Assistance Programme.
• Employee Recognition Programmes.
• Social, well‑being, charity, and sporting events throughout the year.

Diversity & Inclusion

We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long‑term success of our people, our business and the societies and economies in which we operate. All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.

Eligibility to work in the UK

Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.