Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome guests and ensure a smooth front desk experience at our luxury hotel.
- Company: Join the prestigious Mandarin Oriental Mayfair, known for exceptional service and luxury.
- Benefits: Enjoy competitive pay, health perks, and discounts at over 700 retailers.
- Why this job: Be part of a dynamic team in a vibrant environment with growth opportunities.
- Qualifications: Strong communication skills and a passion for hospitality are essential.
- Other info: Flexible shifts and a commitment to diversity and inclusion.
The predicted salary is between 24000 - 30000 £ per year.
Mandarin Oriental Mayfair is looking for a Front Office Executive to join our Rooms Division team. Based at the Mandarin Oriental Mayfair within the Rooms Division Department in London, the Front Office Executive is responsible for the smooth running of the front of house desk, acting as an ambassador for the brand and delivering a warm and personalised experience to our guests and residents. The Front Office Executive reports to the Room Division Manager.
As Front Office Executive, you will be responsible for the following duties:
- Warmly welcoming our guests to Mandarin Oriental service standards.
- Performing check in and check out duties alongside daily Front Office administrative tasks all to Mandarin Oriental’s standards.
- Interacting confidently with our guests promoting our services and facilities.
- Liaising with other departments to ensure good communication is kept and overall service is sleek.
As Front Office Executive, we expect from you:
- Working on a rotating shift basis, Monday to Sunday, 40 hours a week. Shift patterns will vary from morning, evening, and night shifts (including weekends and bank holidays), so flexibility is required where applicable.
Our commitment to you includes:
- Learning & Development: Unique learning and development programmes for various stages in your career.
- MOstay: Complimentary nights and attractive rates on rooms for you and your loved ones.
- Health & Colleague Wellness: A variety of health benefits and wellness programmes offered globally.
- Retirement Plans: Different retirement plans depending on the length of your service and your role.
- A competitive salary and benefits packages.
- Great F&B discounts in Mandarin Oriental Mayfair, London & our London sister property; Mandarin Oriental Hyde Park, London.
- Discounts at 700+ Retailers & Supermarkets.
Diversity & Inclusion: We believe a diverse and inclusive culture is better for everyone. All colleagues should be treated fairly and with respect, given equal opportunities, and valued for their contributions. No form of bullying, intimidation, discrimination or harassment will be tolerated.
Eligibility to work in the UK: All candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Front Office Executive in City of Westminster employer: Mandarin Oriental Hotel Group Limited
Contact Detail:
Mandarin Oriental Hotel Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Executive in City of Westminster
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Mandarin Oriental Mayfair. Understand their values and what makes them unique. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your people skills! As a Front Office Executive, you'll be the face of the hotel. Role-play common scenarios with friends or family to boost your confidence in welcoming guests and handling inquiries. The more comfortable you are, the better you'll shine during the interview.
✨Tip Number 3
Show off your flexibility! Since the role involves varying shifts, be ready to discuss your availability openly. Highlight any previous experience working in similar environments where adaptability was key. This will demonstrate that you're ready to embrace the dynamic nature of the job.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and enthusiasm. Plus, it’s a great way to ensure your application gets the attention it deserves!
We think you need these skills to ace Front Office Executive in City of Westminster
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the Mandarin Oriental brand.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Front Office Executive role. Mention specific duties from the job description that you’re excited about and how you can contribute to our team.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Mandarin Oriental Hotel Group Limited
✨Know the Brand Inside Out
Before your interview, take some time to research Mandarin Oriental and its values. Understand their commitment to luxury service and how they embrace a growth mindset. This will help you align your answers with their expectations and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Front Office Executive, you'll be the face of the hotel. Prepare examples from your past experiences where you've delivered exceptional customer service. Highlight situations where you went above and beyond to ensure guest satisfaction, as this will demonstrate your ability to embody the brand's service standards.
✨Demonstrate Team Spirit
Since the role involves working closely with other departments, be ready to discuss how you thrive in a team environment. Share examples of how you've collaborated with colleagues to achieve common goals, and emphasise your respect for others and your commitment to integrity.
✨Prepare Questions About the Role
Interviews are a two-way street! Prepare thoughtful questions about the Front Office Executive role and the Rooms Division team. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you. Ask about the training programmes or opportunities for growth within the company.