At a Glance
- Tasks: Welcome guests, manage appointments, and ensure top-notch service in a luxury spa environment.
- Company: Join a vibrant Spa & Wellness team dedicated to exceptional guest experiences.
- Benefits: Enjoy free meals, uniform cleaning, and fun social events throughout the year.
- Other info: Flexible shifts available; embrace diversity and inclusivity in a supportive workplace.
- Why this job: Be part of a dynamic team where your passion for service makes a real difference.
- Qualifications: Experience in luxury spas or reception is a plus; strong communication skills are essential.
The predicted salary is between 22000 - 26000 £ per year.
We’re looking for a Casual Spa Concierge to join our Spa & Wellness team.
Responsibilities
- To ensure that a high standard of service is maintained throughout the Spa & Wellness.
- To ensure a warm friendly welcome to all guests at all times.
- Greets all guests upon their arrival, gives new guests tours of property and offers return guests “re-orientations”.
- To organize appointment scheduling to maximize use of time and profitability whilst ensuring that the guests needs are of first importance.
- Must have the ability to courteously interact and answer all Spa and hotel related questions with guests.
- Complete all daily reception duties as trained by Spa & Wellness Manager/ by Spa Reception and Reservations Manager.
- Create and review SOP’s as assigned by Spa & Wellness Manager/ by Spa Reception and Reservations Manager and make sure they are followed at all times.
Work Schedule
Casual Spa Concierge will be working on a rotating shift basis, Monday to Sunday, 39 hours a week. Shift patterns will vary from morning and afternoon shifts (including weekends and bank holidays), so flexibility is required where applicable.
Qualifications
To be a successful Casual Spa Concierge candidate, you have experience within a luxury Spa environment or reception experience and are passionate about service and exceeding guest expectations. You have a strong understanding of systems and IT technology, are a strong team player and have excellent communication skills, both written and verbal. Previous Spa or Hotel experience in a 5 star environment is desirable but not essential.
Benefits
- Free meals on duty & uniform dry‑cleaning services
- Social, wellbeing, charity, and sporting events throughout the year
Eligibility to work in the UK
Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Equality and Diversity
We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate. All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.
Casual Spa Concierge in City of Westminster employer: Mandarin Oriental Hotel Group Limited
Join our Spa & Wellness team as a Casual Spa Concierge, where we prioritise a warm and welcoming atmosphere for both guests and staff. With a strong focus on employee wellbeing, we offer free meals on duty, uniform dry-cleaning services, and a variety of social and sporting events throughout the year. Our commitment to diversity and inclusion ensures that every team member is valued and has the opportunity to grow in a supportive environment, making this an excellent place for those passionate about delivering exceptional service in a luxury setting.
Contact Details:
Mandarin Oriental Hotel Group Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Casual Spa Concierge in City of Westminster
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
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Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
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✨Apply Through Our Website!
Don’t forget to check out the openings at Mandarin Oriental Hotel Group Limited and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Casual Spa Concierge in City of Westminster
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Mandarin Oriental Hotel Group Limited that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Mandarin Oriental Hotel Group Limited.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Mandarin Oriental Hotel Group Limited get a sense of who you are beyond your experience!
How to prepare for a job interview at Mandarin Oriental Hotel Group Limited
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Mandarin Oriental Hotel Group Limited and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
