Back of House Manager in City of Westminster

• Back of House Manager, Backof House
• 39hours, 5 days
• We’relooking for a
• Back of House Manager to join our

Back of House team.

Are you a master of craft?Do you thrive in a team that succeeds together, demonstratingintegrity and respect while acting responsibly?

Do you embrace a growth mindset?

We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residenceslocatedin prime destinations around the world, with a strong development pipeline.

Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilstrepresentingthe verycutting-edgeof luxury experiences.

Mandarin Oriental Hyde Park is London’s most iconic address. It’sanother world; aworld oforientalluxury and the most attentive service. A worldthat’sall about our guests.

Responsibilities

• Lead and manage the Back of House team, ensuring high productivity, excellent performance, and compliance with hotel standards.
• Oversee the cleanliness, hygiene, and organisation of all Back of House areas, ensuring full compliance with health, safety, food hygiene, and HACCP standards.
• Manage staffing operations, including rota planning, team training, inductions, and performance management tomaintainan engaged and high-performing team.
• Coordinate with operational departments, including Kitchen, Banqueting, and Engineering, to ensure smooth day-to-day operations andtimelyresolution of maintenance and equipment requirements.
• Manage Back of House resources and budgets, including stock control, purchase orders, equipment management, and contractor relationships to support efficient operations.
• As a Back of House Manager

, you will be workingon arotatingshift basis, Monday to Sunday, 39 hours a week.

Shift patterns will vary frommorning and evening shifts(including weekends and bank holidays), so flexibility isrequiredwhereapplicable.

Tobeasuccessful Back of House Manager candidate , youmust have a collaborative attitude, excellentcommunicationskillsandpreviousexperience supervising othersin a similar 5-star luxury environment.

Benefits

• Learning& Development. Your success is our success. We craft unique learning and developmentprogrammesfor various stages in your career so that you grow, continuously.
• MOstay.

When you work as hard as our colleagues do, it’simportant to take time off.

As a member of the #MOfamily, you can stay with us wherever you go in the world.

The MOstayprogrammeoffers complimentary nights and additionally attractive ratesonrooms for you and your loved ones.

• Health & Colleague Wellness.

Finding the right work-life balance is important.

Your wellbeing matters to us.

A variety of health benefits and wellnessprogrammesare offered to all ourcolleagues, globally.

• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
• Access to discounts and deals with over500 popular high street retailers, including discounted gym memberships and travel deals
• 50% F&B & Spa discounton property
• Special MOdiscountedrate at Anytime Fitness gyms across the world (£30 per month or £300 per annum)
• Complimentary Westfield Healthcare cashplan, children added at no extra cost
• Colleague Experience Stay in-house with breakfast included upon completed probation
• Friends & Family hotel rate and Spa discount
• 1 paid Charity Day per year to dedicate to a charity of your choice
• Season ticket loan & cycle to work scheme
• £750recruitment referral bonus
• Freemealson duty & uniform dry-cleaning services
• Increased holiday entitlement with Length of Service, up to 33 days off
• Subsidizedpodiatry sessionswith our incredible Bastien pedicurists
• Free Life Assurance benefits whilst in service
• Access to Hospitality Action’s Employee Assistance Programme
• Employee Recognition Programmes
• Social, wellbeing, charity, and sporting events throughout the year

SUSTAINABILITY AT MANDARIN ORIENTAL HYDE PARK, LONDON.

Mandarin Oriental Hyde Park, London is a proudly certified Global Sustainable Tourism Council (GSTC) hotel.

Corporate responsibility values are deeply ingrained in Mandarin Oriental’s culture, and sustainability implications are carefully considered with every decision across the Group, aligning our sustainable development efforts with the industry criteria set out by the GSTC.

We strive for a better future for the next generation.

Protecting the environment, people and communities arethe fundamentalpillars to which we devote our efforts.

We arevery proudof the initiatives our colleagues have implemented to help us on the path to achieving our sustainability goals, such as single-use plastic elimination , ethical supply chain and procurement , community and colleague engagement , technologypractices and waste reduction .

We are committed to doing the rightthing, every day.

DIVERSITY & INCLUSION.

We believe a diverse and inclusive culture is better for everyone.

Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which weoperate.

All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles.

No form of bullying, intimidation, discriminationor harassment of otherswillbe tolerated.

ELIGIBILITY TO WORK IN THE UK.

Pleasenote, all candidates applying for this role must have obtained the right to work and live in the UK.

Documented evidence of eligibility will berequiredfrom candidates as part of the recruitment process.

We’re Fans. Are you?

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