Bell Person

Mandarin Oriental Mayfair, London is looking for a Bell Person to join our Concierge team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

About the job

Based at the Mandarin Oriental Mayfair, London within the Rooms Division, Concierge Department the Bell Person is responsible for ensuring complete guest satisfaction during their experience by providing information and services to both meet and exceed our guests' and residents' expectations. As Bell Person, you will be responsible for the following duties:

• To ensure that luggage is handled promptly and safely.
• To communicate handover information at the beginning and end of shifts.
• To perform your daily tasks in accordance with Mandarin Oriental Standard Operating Procedures.
• To provide efficient service to our guests and residents at all times.
• To ensure that Mandarin Oriental Mayfair Grooming standards are maintained - ensure that the uniform provided is kept clean, presentable and in good condition, ensuring that personal appearance and hygiene standards are an example for the team and demonstrate a professional image for our guests.
• To check arrival and departure reports to anticipate guests' and residents' needs.
• To greet our guests, residents and visitors on both arrival and departure courteously and professionally.
• To ensure the safe keeping and issuing of pass keys.
• To ensure the safe keeping and issuing of radios.
• To ensure guest car keys are properly handled and logged.
• To ensure the safe parking of residents' and guest vehicles.
• To assist with on-the-job training for new joiners.
• To announce visitors to guests or management.

Our commitment to you

• Learning & Development: Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow continuously.
• MOstay: When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness: Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans: When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
• 1 paid Charity Day per year to dedicate to a charity of your choice.
• Increased holiday entitlement with Length of Service, up to 33 days off.
• Access to Hospitality Action’s Employee Assistance Programme.

SUSTAINABILITY AT MANDARIN ORIENTAL: Corporate responsibility values are deeply ingrained in Mandarin Oriental’s culture, and sustainability implications are carefully considered with every decision across the Group, aligning our sustainable development efforts with the industry criteria set by the Global Sustainable Tourism Council. We strive for a better future for the next generation. Protecting the environment, people and communities are the fundamental pillars to which we devote our efforts. We are very proud of the initiatives our colleagues have implemented to help us on the path to achieving our sustainability goals, such as single-use plastic elimination, ethical supply chain and procurement, community and colleague engagement, technology practices and waste reduction. We are committed to doing the right thing, every day.

DIVERSITY & INCLUSION: We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate. All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.

ELIGIBILITY TO WORK IN THE UK: Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. For the position of Bell Person, we require the candidate to have a full UK Driving Licence.