At a Glance
- Tasks: Design and build bespoke AI applications to solve real business challenges.
- Company: Join the award-winning Mandarin Oriental Hotel Group, known for luxury and exceptional service.
- Benefits: Enjoy learning pathways, wellness programmes, and special rates across our global hotels.
- Other info: Be part of a collaborative team that values integrity, respect, and continuous growth.
- Why this job: Make a tangible impact in luxury hospitality with cutting-edge AI technology.
- Qualifications: Degree in Computer Science or equivalent experience in software development.
The predicted salary is between 60000 - 80000 £ per year.
Mandarin Oriental Hotel Group is looking for an AI Business Solutions & Innovation Manager to join our Information Technology team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences, located in prime destinations around the globe. Guided by our Asian heritage and renowned for creating some of the world’s most sought-after properties, we deliver legendary service while shaping the future of luxury hospitality.
Based at the Mandarin Oriental Corporate Office within the Information Technology department in London, the AI Business Solutions & Innovation Manager is a hands‑on builder who designs, codes, and delivers bespoke applications that solve real business problems across the organisation. Using AI‑assisted development tools and modern software engineering practices, the role transforms business challenges into working, production‑ready solutions. This includes building applications, integrating systems and data, and iterating directly with stakeholders to deliver measurable value. The role combines strong technical craftsmanship with commercial judgement and plays a key role in expanding the organisation’s ability to build impactful solutions in‑house. The role reports to the Director of Tech Innovation & Portfolio Management.
Responsibilities
- Partner with business teams to identify problems that can be solved by purpose‑built applications and tools.
- Design, build, and deliver bespoke applications end‑to‑end, from concept through to working, production‑ready software, including ongoing maintenance.
- Write, test, and maintain clean, functional code, using AI‑assisted development tools to accelerate delivery without compromising quality.
- Integrate applications with existing systems and data sources where applicable.
- Translate business requirements directly into technical solutions, rapidly prototyping and iterating with users until the solution delivers real value.
- Develop GenAI‑powered features and applications where they create tangible business advantage.
- Own the technical delivery lifecycle of in‑house solutions, including version control, testing, deployment, and continuous iteration.
- Work directly with business stakeholders to scope problems, validate solutions, and ensure strong adoption.
- Maintain and enhance applications after launch, responding to user feedback and evolving requirements.
- Stay abreast of the latest trends in GenAI and emerging technologies, recommending relevant innovations.
- Ensure all solutions comply with organisational standards for data privacy, security, and ethical use of technology.
- Apply sound engineering judgement to decide when to build, when to integrate, and when an existing tool already solves the problem.
- Document solutions, code, and technical decisions to ensure maintainability and effective knowledge sharing.
- Stay current with advances in AI‑assisted development and application frameworks, bringing practical ideas back to the business.
- Contribute to a culture of building, demonstrating what is possible when business problems are met with hands‑on technical craft.
Qualifications
- A degree in Computer Science, Software Engineering, or a related field, or equivalent hands‑on development experience.
- Demonstrated experience building and shipping applications, with a portfolio of working software.
- Hands‑on experience with AI‑assisted development tools and GenAI application development.
- Strong, practical coding capability across the application stack (e.g. Python or similar).
- Experience integrating APIs, data sources, and third‑party services.
- Familiarity with version control, testing, and deployment practices.
- Strong problem‑solving and analytical abilities, with the ability to translate ambiguous business problems into working solutions.
- Excellent communication skills, particularly in working directly with non‑technical business users.
- Ability to manage multiple development initiatives in parallel.
- Self‑directed, resourceful, and genuinely passionate about building and continuous learning.
- Understanding of data privacy, security, and ethical considerations in software development.
Our Commitment to You
- Learning & Development – Your success is our success. We craft unique learning pathways to support your career growth.
- MOstay – As a member of the #MOfamily, enjoy complimentary nights and special colleague rates across our global portfolio.
- Health & Colleague Wellness – We offer a variety of programmes to support your wellbeing and work‑life balance.
- Retirement Plans – We provide competitive retirement benefits based on your role and length of service.
We’re Fans. Are you?
AI Business Solutions & Innovation Manager employer: Mandarin Oriental Hotel Group Limited
Mandarin Oriental Hotel Group is an exceptional employer that fosters a collaborative and innovative work culture, where integrity and respect are paramount. Located in the vibrant city of London, employees benefit from unique learning pathways for career growth, competitive retirement plans, and wellness programmes that promote a healthy work-life balance. As part of the #MOfamily, team members enjoy exclusive perks such as complimentary stays at luxurious properties worldwide, making it a truly rewarding place to build a meaningful career in luxury hospitality.
Contact Details:
Mandarin Oriental Hotel Group Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land AI Business Solutions & Innovation Manager
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Mandarin Oriental Hotel Group Limited or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
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We think you need these skills to ace AI Business Solutions & Innovation Manager
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Mandarin Oriental Hotel Group Limited.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Mandarin Oriental Hotel Group Limited and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Mandarin Oriental Hotel Group Limited
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Mandarin Oriental Hotel Group Limited uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
