At a Glance
- Tasks: Maintain, repair, and install gaming equipment while delivering top-notch customer service.
- Company: Join Manco Automatics Ltd, a leader in the UK gaming industry since 1972.
- Benefits: Earn £28,000 – £31,000 plus a company vehicle, laptop, and 28 days holiday.
- Other info: Enjoy structured training and long-term career opportunities in a fast-paced environment.
- Why this job: Be part of a growing team and make a real impact in the gaming sector.
- Qualifications: Technical experience, excellent communication skills, and a full UK driving licence required.
The predicted salary is between 28000 - 31000 € per year.
Field Service Technician
Location:
Salary: £28,000 – £31,000 DOE + Company Vehicle + Benefits
Join a Growing Leader in the UK Gaming Industry
Since 1972, Manco Automatics Ltd has built a reputation for delivering high-quality gaming equipment and exceptional technical support across the UK and Ireland. Today, we are recognised as a trusted service specialist within the gaming and entertainment sector, supporting some of the industry’s leading operators and venues.
Due to continued growth and several major contract wins, we are looking for a motivated and customer-focused Field Service Technician to join our expanding team in the Birmingham area.
As a Field Service Technician, you will play a key role in ensuring our customers receive industry-leading service and support. You will be responsible for maintaining, repairing, installing, and supporting gaming equipment across customer sites throughout the region and occasionally across the UK.
You’ll be trusted to represent the Manco brand professionally, build strong customer relationships, and contribute to the continuous improvement of our service standards.
- Carry out servicing, fault finding, repairs, and preventative maintenance on gaming equipment
- Install and configure gaming machines and associated systems at customer locations
- Complete cosmetic rectification and general machine maintenance to a high standard
- Deliver excellent customer service and maintain strong client relationships
- Accurately record service visits, technical issues, and customer feedback
- Support installation projects on behalf of key industry partners
- Travel across the Birmingham region and occasionally throughout the UK as required
We’re looking for someone who is technically minded, reliable, and enjoys working in a fast-paced field-based environment.
- Previous experience in a technical, field service, electronics, IT, or engineering role
- Excellent communication and customer service skills
- Full UK Driving Licence
- Electrical or electronic repair experience
- Experience working in a customer-facing technical support role
Competitive salary of £28,000 – £31,000, depending on experience
- Company vehicle
- Company laptop, mobile phone, specialist tools, and equipment
- 28 days holiday including Bank Holidays, increasing with service
- Structured training programme on products and systems
- Opportunities for career development and professional qualifications
- Company pension scheme
- Long-term career opportunities within a rapidly expanding company
At Manco Automatics Ltd, we pride ourselves on delivering exceptional service and investing in our people. If you are passionate about technology, enjoy working independently, and want to build a long-term career in a specialist industry, we would love to hear from you.
Technicus/service monteur in Birmingham employer: Manco Automatics Ltd
Manco Automatics Ltd is an excellent employer, offering a competitive salary and a comprehensive benefits package, including a company vehicle and opportunities for career development within the thriving UK gaming industry. Our supportive work culture prioritises employee growth through structured training programmes and long-term career prospects, making it an ideal place for motivated individuals to thrive in a fast-paced, customer-focused environment.
StudySmarter Expert Advice🤫
We think this is how you could land Technicus/service monteur in Birmingham
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the gaming or tech industry. You never know who might have a lead on a Field Service Technician role or can put in a good word for you.
✨Tip Number 2
Get your hands dirty! If you can, try to gain some practical experience with gaming equipment or similar tech. This will not only boost your confidence but also give you some solid talking points during interviews.
✨Tip Number 3
Prepare for the interview by researching Manco Automatics Ltd. Understand their products and services, and think about how your skills can contribute to their mission. Show them you’re genuinely interested!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Manco Automatics Ltd.
We think you need these skills to ace Technicus/service monteur in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in technical roles, especially in field service or customer support. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for technology and customer service. Let us know why you’re excited about the Field Service Technician role and how you can contribute to our team.
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your application reflects your excellent communication skills. Whether it's through your CV or cover letter, we want to see that you can connect with clients effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Manco Automatics Ltd
✨Know Your Tech
Brush up on your technical knowledge related to gaming equipment and electronics. Be ready to discuss any relevant experience you have, especially in fault finding and repairs. This will show that you're not just a people person but also technically savvy.
✨Customer Service is Key
Since the role involves a lot of customer interaction, prepare examples of how you've delivered excellent customer service in the past. Think about specific situations where you resolved issues or built strong relationships with clients.
✨Show Your Reliability
Manco Automatics Ltd values reliability, so be prepared to discuss how you manage your time and responsibilities, especially in a field-based role. Share experiences where you've successfully handled multiple tasks or projects simultaneously.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, training programmes, or future projects. This shows your genuine interest in the role and helps you determine if it's the right fit for you.
