At a Glance
- Tasks: Maintain, repair, and install gaming equipment while providing top-notch customer service.
- Company: Join Manco Automatics Ltd, a leader in the UK gaming industry since 1972.
- Benefits: Competitive salary, company vehicle, training, and career development opportunities.
- Other info: Enjoy a dynamic work environment with long-term career prospects.
- Why this job: Be part of a growing team and make a real impact in the gaming sector.
- Qualifications: Technical experience, excellent communication skills, and a full UK driving licence required.
The predicted salary is between 28000 - 31000 € per year.
Field Service Technician
Location:
Salary: £28,000 – £31,000 DOE + Company Vehicle + Benefits
Join a Growing Leader in the UK Gaming Industry
Since 1972, Manco Automatics Ltd has built a reputation for delivering high-quality gaming equipment and exceptional technical support across the UK and Ireland. Today, we are recognised as a trusted service specialist within the gaming and entertainment sector, supporting some of the industry’s leading operators and venues.
Due to continued growth and several major contract wins, we are looking for a motivated and customer-focused Field Service Technician to join our expanding team in the Birmingham area.
As a Field Service Technician, you will play a key role in ensuring our customers receive industry-leading service and support. You will be responsible for maintaining, repairing, installing, and supporting gaming equipment across customer sites throughout the region and occasionally across the UK.
You’ll be trusted to represent the Manco brand professionally, build strong customer relationships, and contribute to the continuous improvement of our service standards.
- Carry out servicing, fault finding, repairs, and preventative maintenance on gaming equipment
- Install and configure gaming machines and associated systems at customer locations
- Complete cosmetic rectification and general machine maintenance to a high standard
- Deliver excellent customer service and maintain strong client relationships
- Accurately record service visits, technical issues, and customer feedback
- Support installation projects on behalf of key industry partners
- Travel across the Birmingham region and occasionally throughout the UK as required
We’re looking for someone who is technically minded, reliable, and enjoys working in a fast-paced field-based environment.
- Previous experience in a technical, field service, electronics, IT, or engineering role
- Excellent communication and customer service skills
- Full UK Driving Licence
- Electrical or electronic repair experience
- Experience working in a customer-facing technical support role
Competitive salary of £28,000 – £31,000, depending on experience
- Company vehicle
- Company laptop, mobile phone, specialist tools, and equipment
- 28 days holiday including Bank Holidays, increasing with service
- Structured training programme on products and systems
- Opportunities for career development and professional qualifications
- Company pension scheme
- Long-term career opportunities within a rapidly expanding company
At Manco Automatics Ltd, we pride ourselves on delivering exceptional service and investing in our people. If you are passionate about technology, enjoy working independently, and want to build a long-term career in a specialist industry, we would love to hear from you.
Technician/ onderhouds-/ storingsmonteur in Birmingham employer: Manco Automatics Ltd
Manco Automatics Ltd is an excellent employer, offering a competitive salary and a comprehensive benefits package, including a company vehicle and opportunities for career development within the thriving UK gaming industry. Our supportive work culture prioritises employee growth through structured training programmes and long-term career prospects, making it an ideal place for motivated individuals to thrive in a fast-paced, customer-focused environment.
StudySmarter Expert Advice🤫
We think this is how you could land Technician/ onderhouds-/ storingsmonteur in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the gaming and tech industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got experience with gaming equipment or technical support, make sure to highlight that in conversations. Bring along examples of your work or even offer to demonstrate your troubleshooting skills during interviews.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to companies like Manco Automatics Ltd and express your interest. A friendly email or call can go a long way in making you stand out.
✨Tip Number 4
Keep learning! Stay updated on the latest trends in gaming technology and customer service. Consider taking online courses or certifications that can boost your profile. We love seeing candidates who are eager to grow and adapt!
We think you need these skills to ace Technician/ onderhouds-/ storingsmonteur in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in technical roles, especially in field service or electronics. We want to see how your skills match what we’re looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for technology and customer service. Let us know why you’re excited about joining Manco Automatics and how you can contribute to our team.
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your application reflects your excellent communication skills. Whether it’s through your writing style or examples of past experiences, we want to see that you can connect with clients effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Manco Automatics Ltd
✨Know Your Tech
Brush up on your technical knowledge related to gaming equipment and electronics. Be prepared to discuss your previous experiences in maintenance and repairs, as well as any specific tools or systems you've worked with. This will show that you’re not just a good communicator but also technically savvy.
✨Customer Service Focus
Since the role involves a lot of customer interaction, think of examples where you've provided excellent customer service. Be ready to explain how you handle difficult situations and maintain strong client relationships. This will demonstrate your ability to represent the Manco brand professionally.
✨Show Your Problem-Solving Skills
Prepare to discuss specific instances where you've successfully diagnosed and resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your analytical skills and ability to work under pressure.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, training programmes, or future projects. This shows your genuine interest in the role and helps you assess if Manco Automatics Ltd is the right fit for you.
