At a Glance
- Tasks: Maintain, repair, and install gaming equipment while providing top-notch customer service.
- Company: Join Manco Automatics Ltd, a leader in the UK gaming industry since 1972.
- Benefits: Enjoy a competitive salary, company vehicle, and 28 days holiday plus more.
- Other info: Opportunities for training and professional development in a rapidly expanding company.
- Why this job: Be part of a supportive team and grow your career in a dynamic environment.
- Qualifications: Technical experience, problem-solving skills, and a full UK driving licence required.
The predicted salary is between 28000 - 31000 € per year.
Location: Birmingham & Surrounding Areas
Company: Manco Automatics Ltd
Salary: £28,000 – £31,000 DOE + Company Vehicle + Benefits
Join a Growing Leader in the UK Gaming Industry
Since 1972, Manco Automatics Ltd has built a reputation for delivering high-quality gaming equipment and exceptional technical support across the UK and Ireland. Today, we are recognised as a trusted service specialist within the gaming and entertainment sector, supporting some of the industry’s leading operators and venues.
Due to continued growth and several major contract wins, we are looking for a motivated and customer-focused Field Service Technician to join our expanding team in the Birmingham area. This is an exciting opportunity for someone who enjoys technology, problem-solving, and working independently while being part of a supportive and ambitious business.
The Role
As a Field Service Technician, you will play a key role in ensuring our customers receive industry-leading service and support. You will be responsible for maintaining, repairing, installing, and supporting gaming equipment across customer sites throughout the region and occasionally across the UK. You’ll be trusted to represent the Manco brand professionally, build strong customer relationships, and contribute to the continuous improvement of our service standards.
Key Responsibilities
- Carry out servicing, fault finding, repairs, and preventative maintenance on gaming equipment
- Install and configure gaming machines and associated systems at customer locations
- Complete cosmetic rectification and general machine maintenance to a high standard
- Deliver excellent customer service and maintain strong client relationships
- Accurately record service visits, technical issues, and customer feedback
- Support installation projects on behalf of key industry partners
- Ensure all work is completed safely, efficiently, and in line with company procedures
- Travel across the Birmingham region and occasionally throughout the UK as required
What We’re Looking For
We’re looking for someone who is technically minded, reliable, and enjoys working in a fast-paced field-based environment.
Essential Skills & Experience
- Previous experience in a technical, field service, electronics, IT, or engineering role
- Strong problem-solving and fault-finding ability
- Excellent communication and customer service skills
- Good organisational skills with the ability to manage your own workload
- Positive attitude and willingness to learn new technologies
- Full UK Driving Licence
Desirable (But Not Essential)
- Experience within the gaming, amusement, vending, or entertainment industry
- Electrical or electronic repair experience
- Experience working in a customer-facing technical support role
What We Offer
- Competitive salary of £28,000 – £31,000, depending on experience
- Company vehicle
- Company laptop, mobile phone, specialist tools, and equipment
- 28 days holiday including Bank Holidays, increasing with service
- Structured training programme on products and systems
- Opportunities for career development and professional qualifications
- Company pension scheme
- Supportive team environment within a growing business
- Long-term career opportunities within a rapidly expanding company
Why Join Manco?
At Manco Automatics Ltd, we pride ourselves on delivering exceptional service and investing in our people. We’re looking for individuals who want to grow with the business, take ownership of their work, and be part of an ambitious and forward-thinking team. If you are passionate about technology, enjoy working independently, and want to build a long-term career in a specialist industry, we would love to hear from you.
Field Service Technician in Birmingham employer: Manco Automatics Ltd
Manco Automatics Ltd is an excellent employer, offering a competitive salary and a supportive team environment in the vibrant Birmingham area. With a strong focus on employee growth through structured training programmes and long-term career opportunities, we foster a culture of ambition and innovation, making it an ideal place for those passionate about technology and customer service to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Technician in Birmingham
✨Tip Number 1
Get to know the company! Research Manco Automatics Ltd and understand their values, products, and the gaming industry. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to field service roles. Think about your past experiences and how they relate to the responsibilities at Manco. Confidence is key, so rehearse until you feel ready to shine!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Field Service Technician in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any relevant technical roles you've had, especially in field service or electronics, to show us you're a great fit for the Field Service Technician position.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for technology and problem-solving. Tell us why you want to join Manco Automatics Ltd and how you can contribute to our team. Keep it engaging and personal!
Show Off Your Customer Service Skills:Since this role involves building strong customer relationships, make sure to include examples of your excellent communication and customer service skills in your application. We want to see how you’ve gone above and beyond for customers in the past!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Manco!
How to prepare for a job interview at Manco Automatics Ltd
✨Know Your Tech
Brush up on your technical knowledge related to gaming equipment and electronics. Be prepared to discuss any relevant experience you have, especially in fault-finding and repairs. This will show that you're not just a people person but also technically savvy.
✨Showcase Your Customer Service Skills
Since the role involves building strong customer relationships, think of examples from your past where you provided excellent service. Highlight how you handled difficult situations or went the extra mile for a client. This will demonstrate your commitment to customer satisfaction.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific instances where you've successfully solved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you convey your thought process and how you approach challenges.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready about the company culture, training opportunities, or the types of projects you'll be working on. This shows your genuine interest in the role and helps you assess if Manco is the right fit for you.
