At a Glance
- Tasks: Support the delivery of exceptional library services and create welcoming experiences for users.
- Company: The University of Manchester, committed to inclusivity and service excellence.
- Benefits: Market-leading pension, health services, generous leave, and flexible working options.
- Other info: Opportunities for professional growth and a supportive work culture.
- Why this job: Join a dynamic team and make a real difference in the library experience.
- Qualifications: Customer service skills and a passion for creating inclusive environments.
The predicted salary is between 24000 - 30000 £ per year.
The University of Manchester Library is seeking an enthusiastic and customer‑focussed Assistant Library Experience Manager to support the delivery of exceptional frontline services and create welcoming, inclusive, and high‑quality experiences for all library users. Working closely with the Library Experience and Spaces Manager, you will use your customer‑service expertise to support and develop the Library Experience Team, ensuring the consistent delivery of excellent frontline services.
You will:
- Support the development and delivery of inclusive library services and spaces.
- Act as a first point of operational escalation for Library Experience Coordinators, using appropriate decision making to manage and resolve issues.
- Take a lead role in the operational delivery of recruitment, performance management processes, and development of staff and services.
All activities will align with our commitment to service excellence. The role is predominantly campus based but there will be opportunity to work from home from time to time.
The Library Experience Team serves as the first point of contact, handling membership, enquiries and accessibility support. By providing excellent frontline services and maintaining library spaces, they help all visitors feel welcome, supported and productive.
The University of Manchester values a diverse workforce and welcomes applications from all sections of the community. If you require any reasonable adjustments throughout the recruitment process, please let us know.
What you will get in return:
- Fantastic market leading pension scheme
- Excellent employee health and wellbeing services including an Employee Assistance Programme
- Exceptional starting annual leave entitlement, plus bank holidays
- Additional paid closure over the Christmas period
- Local and national discounts at a range of major retailers
- Flexible working options
Other Requirements:
- To work at any Library site as required
- To carry out such other duties as may reasonably be associated with the grade and a role of this nature
- To be flexible in relation to hours of work as may be reasonably requested from time to time
Contact: Natalie Patton, Library Experience and Spaces Manager, Natalie.patton@manchester.ac.uk
Assistant Library Experience Manager in Manchester employer: Manchester University
The University of Manchester Library is an exceptional employer, offering a vibrant work culture that prioritises inclusivity and employee wellbeing. With a strong commitment to professional development, staff enjoy opportunities for growth while benefiting from a market-leading pension scheme, generous annual leave, and flexible working options. Located in a dynamic university environment, employees are part of a community that values diversity and strives to create welcoming experiences for all library users.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Library Experience Manager in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Manchester University. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Manchester University before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Assistant Library Experience Manager in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Manchester University:Your cover letter is your chance to shine! Tell us why you want to work at Manchester University specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Manchester University!
How to prepare for a job interview at Manchester University
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
